Homer Road, Solihull
Working Pattern - Sunday - Thursday 10:00 - 14:30
Here at Serco we're looking for a HR Administrator to join our Corporate Shared Services (CSS) department. As part of the HR Helpdesk support team you'll be Providing first tier administrative service to MyHR for UK & Middle East.
You'll provide HR guidance for all administrative queries via telephone, email and webchat on a variety of requests including GDPR, Absence Management queries and Employment and Financial references from employees and third parties. You'll also be responsible for a number of ad hoc administrative duties within the HR Shared Service including letter creation, post in/out and MyHR Supports engagement activities. There will also be an element of triaging service tickets received via email to the relevant teams within the business. You will be the first point of contact for customers across the business, ensuring all requests and enquiries are processed to a high level of service excellence.
As part of the role, you will also be responsible for creating ad-hoc letters as and when required for our core HR processes and be responsible for updating medical related data onto the HR System as well as producing and reviewing reconciliation reports to ensure compliance is maintained. There may also be a need to support any troubleshooting basic HR system access issues.
You won't be doing this alone however. Our HR team is close-knit and supportive - and with ongoing training and development your next challenge and opportunity is always around the corner.
What you need to do the job
We are looking for an ambitious individual with attention to detail and strong organisational skills. To be successful you will need to be comfortable working in a fast-paced Customer Service Environment to agreed targets and KPIs, you'll also be proactive, professional and maintain high levels of confidentiality. You will be able to demonstrate an understanding of Microsoft Office Suite, be comfortable in using HR systems, and answering a high volume incoming calls with professional telephone etiquette.
You will be numerate and literate, with at minimum GCSE`s in Maths and English grade A-C or equivalent. Whilst a CIPD (or equivalent qualification) is not essential, an understanding of a HR environment or experience within a customer service environment is essential. As you will be dealing with the Middle East there is also a desire for medium level of written Arabic.
Meaningful and vital work: As first-line HR support, you'll be the face of our People Services function, supporting the wider-business in delivering essential services to our government and local authority clients.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.
Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.
What we offer
- Competitive salary per annum
- Up to 6% contributory pension scheme
- Ongoing training and development
- An autonomous, supportive and flexible-working culture
- A company passionate about diversity and inclusion