ICT Support Officer – Service Desk

Job Description

re you a skilled communicator with great technical knowledge who can quickly adapt your approach to match the customer skill level? Can you engage with customers to resolve issues and share knowledge assisting us with our goal to promote self-serve?

The ICT service desk is the gateway into Staffordshire ICT, supporting the council’s workforce of staff, volunteers and partners to ensure optimal use of ICT services. Using analytical problem solving skills, the post holder will make use of corporate standards, best practice and established industry standards in order to achieve the objectives of the unit.  

The successful candidate should be experienced in similar roles and customer focused, reliable, and enthusiastic with a passion to learn and share knowledge whilst being able to remain calm in a fast-paced support environment.

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

This position is subject to a criminal records check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

This position will have access to the Public Sector Network, to meet government security standards we will request a basic criminal convictions certificate and other background checks prior to appointment for the successful candidate

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: Fri 22nd October 2021
Interview Date:TBC  (if applicable)

For more information about the role please contact: Karen Townsend

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.