Insurance Claims Technician

Job Description


Insurance Claims Technician

Reporting to

Insurance Claims Team Leader




Fore Hamlet, Ipswich

Reference Number


Employment Period


Contract Type

Personal Contract

CiP Level / Bonus


Starting Salary

£23,000 – Plus benefits and bonus

Closing Date



All applications will be reviewed after the closing date

We also offer : 

Annual leave 25 days

Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme 

Tax efficient benefits: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On – scheme providing discount on hundreds of retailers products.

Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

Discounted access to sports and social clubs

Employee Assistance Programme.


Job Purpose

To provide a professional insurance claims handling service to UK Power Networks. To handle complex insured claims on behalf of UK Power Networks and its external insurers. To provide advice to all businesses on claims and issues arising from UK Power Networks’ relationships with customers/suppliers and members of the public.


Principal Accountabilities

  • Personally undertake the pro-active investigation & conduct of claims on behalf of UK Power Networks companies under the direction and guidance of the Insurance Claims Team Leader so as to bring about a successful resolution of such claims.
  • Advise UK Power Networks companies in relation to claims/litigation arising from its various activities.
  • Work with the Litigation Team and Insurance Manager with regard to managing claims and reporting internally and to external insurers; and collaborate with insurers, external advisors and experts.


Nature and Scope

The Insurance Claims Team is headed by the Insurance Claims Team Leader. The team reports to the Insurance Manager is part of UK Power Networks’ Legal and Insurance Department.

The post holder’s role will include:


  • You will handle incoming claims from customers, members of the public and employees aiming to protect the corporate image of the organisation by achieving a satisfactory result for the genuine claimant at an acceptable cost whilst ensuring that the requirements of insurers are satisfied;
  • Helping us to maximise the recovery of uninsured losses from third parties;
  • Supporting the Insurance Manager in the operation and management of the insurance programme;
  • Collaborating with insurers and brokers, including assisting in the provision of renewal claims data;
  • Working with loss adjusters and other external claims investigators and external solicitors and counsel;
  • Ensuring sufficient provisions/reserves are maintained for all claims by reviewing the potential cost of the claim whenever further material information is obtained;
  • You will respond promptly to incoming telephone calls and correspondence; and
  • Being compliant with all regulatory requirements, including GDPR.


The post holder can work under their own initiative to manage and prioritise their own caseload and work within a small team environment to help with the delivery of the team goals. You should also maintain a right first time philosophy with excellent attention to detail to work in a paperless environment, maintaining electronic records of all telephone conversations and correspondence.

The post holder ideally is an insurance claims professional able to demonstrate wide experience handling employee and public liability claims and motor claims. Alternatively the post holder must have significant and wide ranging commercial knowledge preferably with customer relations/liaison experience and seize the chance to learn in an insurance/legal claims environment.

A proactive, logical and pragmatic approach is needed to achieve commercially acceptable solutions to different claims. The post holder must be able to communicate confidently and effectively in print and orally including intensive telephone liaison with customers in what is frequently a difficult role. You should be a team player able to manage your own workload.


Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.