Insurance Consultant

  • Job Reference: Req0926618
  • Date Posted: 26 July 2022
  • Employer: Santander
  • Website:
  • Location: Glasgow
  • Salary: On Application
  • Sector: Insurance & Superannuation
  • Job Type: Full Time

Job Description

Join our community.

We are currently recruiting for a full time position working 35 hours a week with a basic salary of up to £26,400.

At Santander we're driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

An exciting opportunity has arisen for a Insurance Consultant within our Insurance & Protection Team in Glasgow, a centre of excellence for the bank.

You'll receive inbound calls and arrange follow-up appointments which you will manage personally through your diary. Quality conversations are crucial, our calls allow you to build relationships and identify opportunities to help protect our customers.

You'll be given support and development to help you maintain competence in your product and process knowledge while providing exceptional customer service. Working together, we strive to coach and develop you to your full potential, broadening your skills and supporting career growth.

The difference you will make.

  • Discussing insurance needs to deliver products and services that are right for our customers.

  • Demonstrating excellent customer service through a mixture of inbound calls and follow-up appointments.

  • Managing your own diary and taking responsibility for your personal and professional development.

  • Working within policies and guidelines, meeting regulatory expectations.

What you will bring.

  • Previous experience in a customer service environment

  • A strong proven customer focused and positive approach to work

It would also be nice for you to have.

  • Excellent communication skills

  • Great listening skills.

  • Knowledge of Mortgages and Insurance.

What else you need to know.

This role is based in our Glasgow contact centre.

The working hours will be 35 hours across Monday-Friday 9am to 8pm & Saturday 9am-4pm.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • Eligible for a discretionary performance-related annual bonus

  • Receive a £500 annual cash allowance to spend on our great range of benefits.

  • Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • 24/7 access to an online employee discount platform

  • Share in Santander's success by investing in our Sharesave and Partnership shares plans

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.