Base Location: Perth or Dundee
Salary: £32,851 to £43,385 Depending On Experience, Plus Company Car
Working Pattern: Permanent | Full time - 37 hours per week | Flexible working patterns available
About the Department
Our SSEN Distribution Operations teams are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.
What is the Role?
The main responsibility of the Internal Resource Manager is to manage a team of industrial staff making sure as a team you deliver a great customer service performance whilst meeting and exceeding customer and regulator expectations. You'll monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team. You'll do this by tracking, monitoring and managing this daily and you'll look to improve productivity whilst still making sure work is completed and recorded to a high standard. You'll also look after team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.
As an Internal Resource Manager, you'll be responsible for the team who will deliver agreed new connections, reinforcement works and supply and network restoration at low voltage and up to 33,000 volts. This will include ensuring all delivery requirements are met, such as guaranteed standards, regulatory reporting through SSEN IT systems, excellent customer service and communication throughout the delivery process.
What do I need?
You'll ideally have experience of managing a team previously and if you have industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period. Ideally you'll have technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.
You'll have strong stakeholder engagement skills so that you can communicate with people at all levels and make sure work is always progressing. You should be competent in your IT skills so that you're able to review data to assess performance and be able to produce presentations for rolling out vital information to your team.
Due to the travel required you will need to have a full driving licence so that you can adequately travel within the SHEPD Licence area.
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.
All applications should be submitted online however to discuss any adjustments you may require submitting your application please get in touch with We'll let you know the outcome of your application after the closing date. If you successfully secure a role with us, you'll be required to complete our pre-employment screening process before joining.
This vacancy is open to both internal and external candidates. The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.