Base Location: Salisbury region, Wessex
Salary: £32,851 - £43,385, plus car/allowance, depending on experience
Working Pattern: Permanent contract | Full Time
About the Department
Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.
What is the Role?
This role is a key operational management role within the Region, where you'll be responsible for managing a team of operational craft people to ensure that all work is resourced effectively in line with the programme of work from the Co-ordination Centre. You'll manage, motivate and drive a customer-led productivity and performance culture by supporting your team while meeting and exceeding both customer and regulator expectations.
In this role you'll monitor and drive the performance of SHE, welfare, compliance, capabilities and the training of your team. As well as this, you'll share responsibility for delivering the strategy, ensuring daily targets are understood and met, in order to ensure sustainable success by driving performance across your business area.
Daily, you'll manage productivity, support your team on site, co-ordinate training and compliance while ensuring that your team is always capable. You'll also process site safety checks, holiday requests, sickness reviews, TOIL management, stand by changes and any other team issues. This will be achieved through making sure your team are always aware what targets are to be met and by delivering the commitments promised.
You'll also be required to complete daily site visits with team members and prepare and attend both weekly resource and scheduling meetings. As safety is our number one priority, you'll promote our safety values at every opportunity, while still delivering a solid programme of work with little disturbance. Finally, you'll be aware of how the work is impacting the overall business plan and budget by keeping KPIs as a discussion point with your team and take the necessary steps to ensure that we are on target.
What do I need?
We are looking for a team player with commercial awareness and good leadership skills, who is respectful and is a good decision maker. You'll have previous people management experience with significant experience of leading and motivating small teams in a target driven environment that delivers projects and programmes. You'll also have worked in a role that has given you an understanding of the strategies to successfully support customer services in a regulated price control environment.
You'll have a basic understanding of how a Distribution Network Operator (DNO) operates and generates revenue and incentives, with relevant technical experience & knowledge. Therefore, sound business knowledge and an awareness of the key stakeholders and customers in electricity distribution or a similar market sector is essential. Finally, you'll have the IT skills to effectively analyse performance data and deliver formal presentations
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.
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This vacancy is open to both internal and external candidates. The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.