IT Business Partner - Citizen Services

  • Job Reference: 147861
  • Date Posted: 16 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: North West (L33 7RX), United Kingdom
  • Salary: £70,000 to £80,000
  • Sector: I.T. & Communications
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Job title: IT Business Partner - Citizen Services

Base location: Home based - North West

Salary: Up to £80,000

This role requires as a minimum to obtain and retain DBS & BPSS clearances


As a global company of 50,000 employees, IT is at the heart of many of the vital services that Serco provides including caring for vulnerable people, managing complex public services and heavy rail and hospital operations. Whenever we look to innovate, IT underpins the systems and services that help us to make a difference to thousands of people every day.


As the IT Business Partner for Citizen Services, you will lead the digital capability with a focus on enhancing the definition, delivery, and adoption of technology across the sector. You will be the executive driver of the sectors IT vision, directing IT aligned personnel and supplier/partner teams in the development and management of technical, service and commercial IT activities.


In this role you will need to be highly analytical with strong interpersonal skills with the ability to work at all levels of the organisation, and within in a matrix environment including working with external partners and 3rd party suppliers. The position also requires you be adept at synthesizing various technologies and capabilities into the Citizen Services business that can be easily adopted by end-users.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.


What you'll need to do the role?

Firstly, you'll need demonstrable experience of working in IT Service led environments, or large-scale project management in complex/matrix environments. Preferably, this experience will be inclusive of IT Solution Design, Service Delivery & IT Service Management.

You'll need a broad understanding in the design and application of a broad spectrum of technologies. In addition, it's essential that you can quickly assimilate technical knowledge from the external market and identify ways this can be utilised within Citizen Services to add competitive advantage, improve performance and/or reduce cost.

Lastly, you'll need to be a visionary who is customer-future' oriented who can demonstrate calmness under pressure in order to effectively lead the IT service teams.


Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence the direction of the delivery team's efforts that will help us deliver essential services that make a real difference to society.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Up to £80,000 basic salary
  • Bonus scheme
  • Car allowance
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).