IT Cloud Support Engineer

Job Description

IT Cloud Support Engineer

Would you like to be responsible for day to day management of essential customer facing production, development and test IT Systems? We currently have a vacancy for an IT Cloud Support Engineer at our site in Broad Oak.

As an IT Cloud Support Engineer, you will be researching IT incidents and problems, gathering information from a range of physical and informational sources, reviewing IT defects in order to gain a complete understanding of the problem and all relevant circumstances. The successful candidate will deal with installs, commissions, fault finding, performance reviews and enhancement, and resolve common technical and operational problems across a range of cloud and on premise networks.

Your main responsibilities as an IT Cloud Support Engineer will involve:

Analysing problems related to IT Hosting Systems and assisting in generating proposed solutions

Conducting daily IT hosting routines and monitoring functions liaising with external authorities as required

Producing monthly Hosting statistics for management analysis

Updating IT Configuration records, problem responses, In-service data, plans and information systems such that all information is current

Liaising with key internal and external stakeholders

Implementing IT changes and server upgrades as directed

Maintaining up to date knowledge of current IT Security guidelines

Providing IT support to the DS as required

Your skills and qualifications:


Microsoft Certified Azure Administrator Associate (or previous MTA/MCSA/MCSE qualifications that are equivalent)

Microsoft Certified: DevOps Engineer Expert (or previous MTA/MCSA/MCSE qualifications that are equivalent)



Cloud Service management

IT Network management

Virtualised Server Maintenance

IT Desktop management

IT Systems security awareness

MS Access development (reporting systems)

VMWare VCA (VMWare Certified Associate) Cloud or Virtualisation qualifications or CCNA (Cisco Certified Networking Associate) Routing & Switching

What we're looking for in you:

Within this role we are looking for someone to communicate clearly across Functions, Business Streams & Project boundaries, and work effectively at all levels in the organization.

You will have the ability to take on tasks independently, provide added value and constructively challenge with confidence & respect if needed.

Location: Broad Oak

Salary: Competitive

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

Flexible Working: At Maritime Services, we embrace flexible and modern working arrangements and feel this is an important part of the benefits that we have on offer. It helps us to create a diverse and inclusive workplace. This role can be undertaken either full time, part time, job share, flexible hours or we would welcome your suggestions for how we could make this role fit your circumstances.

We recognise that an inclusive and diverse workplace - where all employees feel respected, valued and able to achieve their full potential - is vitally important. Not only does it inspire creativity and collaboration, it's good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.

We welcome applications from all suitably qualified people.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.