IT Product Support Analyst

  • Job Reference: Req0959681
  • Date Posted: 22 June 2022
  • Employer: Santander
  • Website:
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Contract
  • Duration: 12 months

Job Description

Join our community.

A fantastic opportunity has been made available to join the bank as an IT Product Support Analyst. The Trading Platform Solutions function provides IT Support for applications under its remit to numerous business areas, including Front office, Middle office, Risk, Regulatory, Operations and Finance.

We are looking for an experienced IT Product Support Analyst to join our team. You'll be part of a close knit, service-oriented team that ensure business application availability, data quality and performance for all Trading Platform Solutions systems.

The difference you'll make.

  • Taking ownership for the identification, analysis, resolution, and escalation of queries / incidents impacting Trading Platform Solutions systems, flows and interfaces.

  • Delivering accurate and appropriate communication to affected business areas on issues that have been identified.

  • Identifying and executing workarounds for application errors where applicable.

  • Analysing relevant batch processing daily to monitor that the data utilised by the business is available within SLA ensuring that the data is accurate and complete.

  • Identifying and analysing items that have had an adverse impact on batch delivery.

  • Performing manual workaround tasks to allow batches to continue and reports to be available as normal, including re-running processes using Control-M, modification, and movement of files, etc.

What you'll bring.

  • Strong analytical skills, a proactive and service-oriented approach with excellent communications skills, both written and verbal.

  • Extensive experience of performing an analytical role within a similar environment.

  • Knowledge / understanding of overnight and intraday batch scheduling and processing in relation to the data they provide to various business units.

  • Prior experience of the applications, tools and processes utilised by Trading Platform Solutions such as Wall street, Murex, Global back office, Control - M, PLSQL and Unix

It would also be nice for you to have.

  • Experience of calculating Accounting, Risk and PnL using Market Data and other variables to analyse reportedly incorrect or unexpected values.

  • Practical Service Now experience

What else you need to know.

The role is for an experienced IT Product Support Analyst to join our team on a 12-month secondment contract.

The position is London based with some remote/hybrid working. Time spent working from the London office will be agreed with your Line Manager when required.

How we'll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend 'Meet Ups' and be part of internal and external technology communities and work for an organisation that's dedicated to your learning and ongoing development.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander's success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander, and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.