Lead Administrator (12 Month FTC ) Maternity Cover

  • Job Reference: 144042
  • Date Posted: 7 September 2021
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: Wiltshire (SN6 8LA), United Kingdom
  • Salary: £21,500
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Lead Administrator (Maternity Cover)

UK Defence Academy, Shrivenham, SN6 8LA

Full time, 37 hours

12 Month Fixed Term Contract


Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.


The Defence Academy has an opening for a Lead Administrator to join our team. The successful post holder will ensure smooth running of the office and monitor own workloads and those of any reporting staff.  You will coordinate and control of all incoming work as directed by the customer and Team Leader and the provision of induction training for the customer as required. The role involves mentoring, training and development of up to two departmental administrators/apprentices. You will need familiarisation of specialist areas where the acquisition of technical knowledge in order to support dedicated customer functions may be required. If placed in a singleton post, full administrative support to small customer facing team. Separate terms of reference that are post specific will be given to the incumbent on appointment.


No doubt that this is a fast-paced role and comes with its challenges however, you will be joining a supportive team and a friendly working environment.



What you need to do the job


The ideal candidate will be an experienced Administrator with a good level of general education, preferably with GCSE's (A-C) or equivalent in English and Maths.  It goes without saying that it is important you can communicate by using a variety of communication methods (spoken, written, behaviour). It is essential you can work in team environment or individually, be able to manage departmental workload, you must be methodical, have proven organisational skills and able to work under pressure. Problem solving skills are a must in this role, along with the ability to communicate at all levels and having excellent customer service skills. It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel, and Power point (desirable). You must have the ability to demonstrate manipulation of data and electronic calendar management. Having experience of coaching and mentoring of others is desirable.


The perfect candidate for this role will have previous office based administration experience in a similar position.


You will have to gain BPSS clearance prior to appointment and SC clearance within the first 3 months.


What we offer


There are a range of benefits for working at Serco including a salary of £21,500 per annum and 25 days holiday. Our site offers plenty of free onsite parking and there are regular buses from Swindon and Faringdon taking approx. 20 mins. Other Serco benefits include; Up to 6% contributory pension scheme , Serco discounts including cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.


Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 




About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).