Lead Application Support Engineer

  • Job Reference: 78242
  • Date Posted: 15 February 2021
  • Employer: BAE Systems
  • Website: https://www.baesystems.com/en/home
  • Location: Preston, Lancashire
  • Salary: On Application
  • Sector: Government & Defence, I.T. & Communications
  • Job Type: Full Time

Job Description

Lead Application Support Engineer

Would you like to play a key role in the installation, configuration and support of a wide variety of Engineering Software Applications and their infrastructure? We currently have a vacancy for a Lead Application Support Engineer at our site in Warton.

As a Lead Application Support Engineer joining the Application Environment Support Team you will be primarily assisting in the delivery, configuration and maintenance of the of Atlassian software toolset to the Air division of BAE Systems. You will also be supporting CAD products, PLM Systems, Developer tools (e.g. Git, Jenkins and Bugzilla), High-Performance Computing Service and Server-side technologies, such as web and database servers for these applications.

This role will provide you with the opportunity to work in a quickly expanding team that is supporting a range of BAE Systems Projects including the next-generation Tempest Project. You will have the opportunity to join at the early stages of this team which will allow for a lot of scope for learning and developing skills not just in the support of the software and its underlying infrastructure, but also the development and configuration of those applications. Due to the rapid expansion of the team and opportunities for development it can provide it could also lead to progression within the team or wider BAE Systems business.

Your main responsibilities as a Lead Application Support Engineer will involve:

Installation of Atlassian suite products such as Jira, Confluence and Bitbucket. This includes database creation and the setup of web applications, installation of licenses, etc. Typically, these applications utilise Windows Server and Windows SQL Server.

Documentation of the build standard for each application installation and ongoing maintenance of that documentation.

Technical support of the Atlassian suite of applications for the various instances used across the Air business.

Responding to support tasks logged via the Service Now incident system and working to defined service level agreements.

Providing technical expertise to new needs from the Engineering business, typically involving Investigation and implementation of technology improvements such as high availability, zero down time upgrades or new applications and add-ons to applications.

Over time the scope of the role will expand beyond installation and support to include the development and configuration of the Atlassian toolset (primarily Jira).

Your skills and qualifications:


Application installation and configuration experience

Use of Desktop or Server operating systems - Ideally Microsoft Windows or Windows Server but Unix or Linux also considered


Application support experience - Working to service level agreements, dealing with customers, following change process.

Excellent IT Knowledge in one or more of the following Key Technologies:

Experience of the installation or configuration of Web applications

Installation and configuration of Web servers such as Apache, JBOSS, Tomcat, Microsoft IIS

Database experience - Use of databases such as Microsoft SQL Server, MySQL, Oracle, etc.

What we're looking for in you:

You will be an excellent communicator that is able to communicate and accurately articulate issues to non-technical stakeholders. You will also be adaptable and happy to work in close collaboration with the team. Strong problem solving skills and decision making will also be key to success within this role.

Location: Warton

Salary: £39,498 + Dependent on experience

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts.

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

BAE Systems Air

From keeping soldiers, sailors and pilots safe to helping countries prosper, from developing the next generation of supersonic aircraft to investing in the next generation of super-smart talent - at BAE Systems, we work together to give our customers an essential edge in protecting the things that really matter. Lives, livelihoods, ways of life.

As part of our Air team, you could be working at the edge of what is technologically possible, shaping the future to ensure our customers are ready to face challenges we cannot even imagine today. You could be developing and evolving the technologies that will defend the UK for generations to come and supporting our customers around the globe.

We recognise that an inclusive and diverse workplace - where all employees feel respected, valued and able to achieve their full potential - is vitally important. Not only does it inspire creativity and collaboration, it's good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.

We welcome applications from all suitably qualified people.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.