The Department and role purpose
Durham University Business School, one of the longest established business schools in the UK, is a multi-disciplinary School characterised by academic excellence, internationally-rated research and superb student support services. The School's diversity and international standing is reflected in the student intake (with over 110 nationalities); accreditation by AACSB, AMBA, and EQUIS; and high positions in the UK and European Business School rankings. Further information on the School can be found at http://www.dur.ac.uk/business/.
This is a new role to support the development and delivery of Executive Education programmes for external companies, including those linked to the Senior Leader Apprenticeship and Postgraduate Certificate in Senior Leadership Development.
The role will involve extensive internal and external relationship development and partnership working with client companies, course participants, regulatory bodies and university academic and professional services colleagues. This will include oversight of the efficient processing and reporting of data to the Digital Apprenticeship Service, in compliance with ESFA standard policies and funding regulations, and liaison with the independent End Point Assessment organisation (e.g. Chartered Management Institute).The Learning & Teaching Manager will work towards enhancing the quality of new and existing programmes, contributing towards reviews and evaluation for the purposes of continual improvement. They will work with colleagues to inform planning and developments in line with strategy and mission statements, implementing new programmes and initiatives.
The Learning & Teaching Manager will manage a team of professional service staff, ensuring the provision of an efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation, ensuring the student experience is at the forefront of delivery.
The post holder will provide student support including resolving queries and providing information on academic and welfare related issues, making referrals to other staff, teams and services where appropriate, escalating more specialist and complex queries or issues, as required.