About the role:
Exciting things are happening here at Thames Water and across the water industry as a whole to improve end customers service and this is the perfect opportunity to join us on our journey. We are at the forefront of the wholesale retail market and the inter wholesale market, known as the New Appointments and Variations market (NAV).
WMS is required to develop, implement and facilitate the delivery of Thames Waters’ Market obligations. We enable the sale of services to all companies licensed to operate in the Water Markets, this equates to over £400m of revenue that is managed within the team. As well as managing up to approximately £200m of risk associated with market compliance.
This is a unique opportunity for you to play a major part in shaping and driving this process, create revenue, drive insight and improve performance for the business.
Reporting to the Meter Operations Manager, you will perform a senior analyst role to support the development and delivery of the Non-Household (NHH) Retail and New Appointments and Variations (NAV) market meter operations strategy. Your overall objective will be to maximise meter reads into the markets to enable more demand certainty to our customers and to us as a business. This will be achieved through Data Insight, Planning, Customer and Stakeholder Management, Analysis and Monitoring and Reporting.
This is a unique, exciting opportunity to play a major part in shaping and driving this activity to enhance the customer experience as well as our revenue.To be successful you will have the following skills and experience:
What's in it for you:
- Educated to degree level, or relevant experience and hold relevant industry accreditations (Prince2, Agile etc).
- Broad experience in NHH Water Utility Market within England & Wales.
- Extensive experience working for a Utility company, Retailer, Meter Operator or Meter Service Provider.
- Broad knowledge of metering operations.
- Engaging and influencing stakeholders across an organisation to drive change and embed a commitment to service excellence and customer experience.
- Process improvement design and implementation capability.
- Strong data management and analysis capability.
- Strong project management skills.
- Risk management.
- Proficient in MS Office programmes with the ability to present and be comfortable working in a busy environment with ever-changing priorities.
- Ability to handle shifting priorities whilst maintaining tight deadlines.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer to leave a year, as well as proudly supporting a lot of local events and charities. About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.