Mortgage Relationship Manager

  • Job Reference: Req0895957
  • Date Posted: 6 May 2022
  • Employer: Santander
  • Website:
  • Location: Bradford, West Yorkshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Full Time

Job Description

Starting package of £24,650 (OTE)

We're recruiting our positions with a starting salary of £21,650 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £2,500, which is discretionary, non-guaranteed and dependent on company and individual performance.

Join our community.

Are you looking for a fast-paced, challenging and extremely rewarding career? In our Homes Domain we are always looking to improve our processes and help our customers.

As a Mortgage Relationship Manager, you'll provide the key link between a customer making initial mortgage enquiries and mortgage completion. Using your natural warmth and personality you'll build relationships with your customers. Delivering an experience that's second to none.

The difference you will make.

  • Guiding customers who are ready to complete a mortgage application through to the next stages

  • Moving a customer through the process by understanding customer income and expenditure and validating income

  • Converting approved customers at 'Decision in Principle' stage to an appointment for advice with a Mortgage Advisor

  • Taking calls from customers who are looking for progress updates on their mortgage application

  • Acting on feedback to ensure high quality of referrals and customer satisfaction

What you will bring.

  • Experience of exceeding objectives and performance measures including providing excellent customer service

  • Knowledge of financial services and in particular Mortgage products

It would also be nice for you to have.

  • A willingness to understand Santander products, policies, and procedures in relation to Mortgages

  • Strong attention to detail and accuracy

  • High quality verbal and written communication skills

  • Confident and skilled in identifying opportunities

What else you need to know.

This role is based within the Bradford site and would consist of a Hybrid way of working where you have the flexibility to be able to work from both the office and home 2 to 3 days per week.

You'll work five seven-hour rotational shifts, between 08:00 to 19:00 Monday to Friday, and 08:00 to 16:00 Saturday, (lieu days will be given when working Saturdays).

We have a clear and defined career progression plan that helps support colleagues to understand and be given the opportunity to experience the other Mortgage roles that are available, such as our Mortgage Advisor role, and the potential to study for professional qualifications such as CeMAP. In addition, there are defined pay progression milestones that support with incremental increases in salary linked to performance and time in role.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • £500 annual cash allowance to spend on our great range of benefits.

  • Eligible for a discretionary performance-related annual bonus.

  • Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander's success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

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