NHS 111 Health Advisor (Call Handler)

Job Description

NHS 111 Health Advisor

One Career, Many Roles

111 Health Advisors are mediators, influencers, pacifiers and life savers – no two calls are the same.

As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

You will also have the opportunity to grow your career, specialising in different areas such as coaching new staff, auditing or becoming a team leader!

It can be a tough job, but in return you will receive great pay, training, benefits and have the support of a strong team.

How to apply

The online application begins with important details such as your skills and attributes and what you can bring to the role.


To be a 111 Health Advisors you must:

  • Be at least 18 years old

  • Have the right to work in the UK

  • Becommitted to excellence to our patients

  • Caring and understanding

  • Good communication skills

  • Commitment to quality


You will need to be able to commit to a6-week full time training programmewhich will be fully paid.

Course start date: Day and Evening training to commence in July 2021 onwards. The 6 weeks training consists of classroom based training, listening to calls and coaching in the call centre. The training will take place in Bicester HQ, Unit 6 for the classroom elements.

Pay rates:

The initial training is 37.5 hours a week. After training, hours available are: 12, 18, 24 or 26.5 nights. Your annual salary will reflect your weekly hours.

On top of your salary, you have the potential to earn more! For all time Saturday (midnight to midnight) and any week day after 8pm and before 6amTime plus 35%,And all time on Sundays and Public Holidays (midnight to midnight)Time plus 69%


  • Training and support from our dedicated in house education team.

  • A nationally recognized qualification in Pathways.

  • Access to continual professional development and opportunities within SCAS and the NHS

  • Occupational Health support along with an Employee Assistance Programme.

  • Enrolment into the NHS Pension Scheme

  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Disability support

Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the Formal interview and Assessment.

Still interested?

Get your application in quickly!

There are more details on the job description, person specification and Rota samples attached to this advert on the right hand side. Please read them both carefully before you apply.

Please be advised that we reserve the right to close this campaign earlier than the advertised closing date.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.