NHS 111 Health Advisor (Call Handler)

  • Job Reference: 195-21-111HAPT-MK-RT
  • Date Posted: 15 November 2021
  • Employer: South Central Ambulance Service. HR Recuitment.
  • Website: http://www.scasjobs.co.uk
  • Location: Milton Keynes, Buckinghamshire
  • Salary: £20,330 to £21,777
  • Bonus/Benefits: + unsocial hours allowance as per section 2 Agenda for Change.
  • Sector: Call Centre / Customer Service, Healthcare & Medical
  • Job Type: Part Time

Job Description

NHS 111 Health Advisor (Call Handler)

One Career, Many Roles

111 Health Advisors are mediators, influencers, pacifiers and life savers – no two calls are the same.

As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

You will also have the opportunity to grow your career, specialising in different areas such as coaching new staff, auditing or becoming a team leader.

It can be a tough job, but in return you will receive great pay, training, benefits and have the support of a strong team.

*We are offering a great basic salary of £20,330 (for full-time - part-time will be pro-rata) plus we are now offering a generous recruitment and retention bonus.

A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.

An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).

A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).

(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).

The class room training and coaching periods are both full-time (37.5 hours a week).

After that we can offer contracts at 12, 18 or 24 hours a week.

On top of the great salary, you could earn even more!

During the week, hours worked between 8 p.m. and 1 a.m. will be paid at roughly £14 an hour. It’s also £14 per hour for any Saturday hours.

Working on Sundays and Public Holidays will earn roughly £17.60 per hour

How to apply

The online application begins with important details such as your skills and attributes and what you can bring to the role.

If successful, you will then be invited to an interview using Microsoft Teams to see if you have the essential criteria expected of a 111 Health Advisor. On the day you will have a formal interview with our team leaders.


To be a 111 Health Advisor you must:

  • Be at least 18 years old
  • Have the right to work in the UK
  • Be committed to excellence to our patients
  • Caring and understanding
  • Good communication skills
  • Commitment to quality


You will need to be able to commit to a  6-week full time training programme  which will be fully paid.

Course start date: Day and Evening training to commence in January or February onwards. The 6 weeks training consists of classroom based training, listening to calls and coaching in the call centre. The training will take place in 111 Milton Keynes for the classroom elements.

Pay rates:

Your annual salary will reflect the number of hours you work i.e. it is pro rata.


  • Training and support from our dedicated in house education team.
  • A nationally-recognized qualification in Pathways.
  • Access to continual professional development and opportunities within SCAS and the NHS
  • Occupational Health support along with an Employee Assistance Programme.
  • Enrolment into the NHS Pension Scheme
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Disability support

Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the Formal interview and Assessment.

Still interested?

Get your application in quickly!

There are more details on the job description and person specification attached to this advert on the right hand side. Please read them both carefully before you apply.

Please be advised that we reserve the right to close this campaign earlier than the advertised closing date.