NHS 111 Health Advisor (Call Handler)

Job Description

NHS 111 Health Advisor (Call Handler) Part-Time

As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance. No two calls are the same.

We are offering a great basic salary of £20,330 (for full-time). For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus so you will earn roughly £14 per hour. For Sundays and Public Holidays you will earn roughly £17.60 per hour.

*Plus we are now offering a generous recruitment and retention bonus.

A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.

An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).

A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).

(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).


Holiday entitlement is 27 days plus 8 bank holidays (pro rata for part time).

This is a challenging, busy and rewarding job and every day you will be making an impact on other people’s lives. This is an office-based role and you will be working in a fast-paced and dynamic environment.

We are looking for people who can demonstrate:

- Great customer services experience that involves talking to people and helping them

- Good communication skills (written and verbal)

- Basic computer literacy (full systems training will be given)

- A passion to help people (tell us about this on the application form)

- Attention to detail (we read your application form carefully)

Please clearly explain how you meet these criteria on the application form and use the additional information section as an opportunity to explain why this job really appeals to you.

If successful, you will then be invited to an assessment session to see if you have the essential skills expected of a 111 Health Advisor. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a proper keyboard).

If successful at assessment, you will be invited to an online interview.

Training is provided for the role and is a mixture of in the classroom and in the call centre. You will need to be able to commit to a6-week training programmewhich will be fully paid. The 6-week training programme is full-time: this applies even if you will then be working part-time.

Day and evening training times are available.

We have training dates booked throughout the year, our next training date we are working to is 20 June 2022.

After the fulltime training we can offer contracts at 12, 18 or 24 hours a week. This role involves a rolling rota that includes weekend working. An example rota is attached to this advert.


  • Training and support from our dedicated in-house education team.
  • A nationally recognized qualification in Pathways.
  • Access to continual professional development and opportunities within SCAS and the NHS.
  • Occupational Health support along with an Employee Assistance Programme.
  • Enrolment into the NHS Pension Scheme.
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Disability support

Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the formal interview and assessment.

Still interested?

Check you are happy with the rota options and get your application in quickly!

There are more details on the job description and person specification attached to this advert on www.jobs.nhs.uk. Please read them both carefully before you apply.

If you’ve got any questions about the minimum requirements or want more information about the role, please contact us at ccc.recruitment@scas.nhs.uk

Please be advised that we reserve the right to close this campaign earlier than the advertised closing date.