Office and Sharepoint (m365)

The job on offer

An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high-profile clients as part of the Capgemini portfolio. The role of Office 365 / MDM Engineer (Master Data Management) will be a forward-thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, Capgemini processes, and managing the Enterprise Systems

Your role

• Undertaking performance monitoring, tuning, fault diagnosis, incident and request resolution
• Assist and manage the scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
• Undertake Problem Management tasks, Ability to organise incident, problem, and request queues, involving other team resources as required.
• Troubleshoot and assist Office 365 and MDM to achieve BAU SLA commitments (Business as usual-Service level agreement), Collaborative Applications build, and configuration as per LLD.
• Produce working documentation re Toolset or service configuration, Involvement in new IT Infrastructure projects.

Your profile

Technical Skillset:
Email System including:

• Office 365 and Intune, Azure
• End user desktop support and Office applications 

 
End user communication:

• Microsoft Teams/ Skype Federation (not essential)
• Phone handset management and configuration and Enterprise Smart Device (i.e. Blackberry UEM, Android) System.

Why Capgemini is unique

Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a ‘People Manager’ Connected Manager learning journey is there for you. If you want to become an ‘Architect’ our Global Architect Community offerings can help you get there.
We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
 

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 2022 global revenues of €22 billion.