Operational Conntrol Centre Supervisor

  • Job Reference: 173041
  • Date Posted: 12 January 2022
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: Gloucestershire (GL4 3RT), United Kingdom
  • Salary: £30,129
  • Sector: Government & Defence
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Operational Control Centre Supervisor


Full Time, Permanent, 40 Hours



Here at Serco we ensure that the court system runs on-time and in a way that provides security to staff, the public and detainees alike - and as our Operational Control Centre Supervisor you'll be at the forefront of making that happen.

From our base in Gloucester you'll take a day-to-day lead in controlling our vehicles and crews as they transport custodies to and from courts, police stations, prisons and hospitals. Working with your team of 10 controllers this will involve receiving prisoner transport requests and then planning and scheduling the movement of vehicles and crews to ensure that they can arrive on time and in a safe manner. Throughout this process you'll resolve problems with collection and delivery, provide support and guidance to your team, and ensure that we keep good working relationships with prison and police station receptions.

As we're always up against the clock the work can sometimes be urgent and pressurised. You won't be doing this alone though. As well as support from your team you'll also be working with our tight knit team at the centre.  

This role works to a pattern of three to four 12-hour shifts, which will alternate between days and nights. 


What you need to do the job

With a cool head and an eye for detail, you'll be a confident communicator with experience of working in a pressurised environment, and no stranger to working to service levels and targets. You have a background of working in transport or logistics, along with experience of leading teams - helping to create a positive team environment.

You'll also be in possession of a GCSE (or equivalent) in Maths and English and be comfortable working on computer-based systems.  Lastly, because of the nature of our work you'll need to be able to pass a full security and vetting clearance process.


Why Serco

Meaningful and vital work: With over 15,000 prisoner movements a month across Serco, the justice system relies heavily on us to deliver them safely and on time.

A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases and you'll be able to broaden your experience and apply your skills in new ways.

Great people: Our bases are tight knit and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same.


What we offer

  • £29,609 per annum
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion



Please click on the apply button to complete your application.

Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office, and satisfactory employment references.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.