Operational Support Officer

  • Job Reference: 142123
  • Date Posted: 9 September 2021
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: London (SE28 0FJ), United Kingdom
  • Salary: £18,360
  • Sector: Law enforcement & Security
  • Job Type: Full Time
  • Duration: Permanent

Job Description



Operational Support Officer

HMP Thameside, London

Full-Time, Permanent

Salary £18,360 plus benefits & London Weighting



Here at Serco we're looking for an Operational Support Officer to join us at HMP Thameside based in London. This is a fantastic position for anyone looking to develop a career within the prison service giving you ample opportunity to expand on your current skill set and learn how to deal with the challenges you will face within a prison environment.


Your main duties will include reporting to your Manager with any issues which may undermine security, as well as the safety security of all staff, visitors and prisoners. You will be searching and escorting contractors, visitors, prisoners and vehicles within the establishment, ensuring all processes are followed accurately and in a timely manner.



As part of this you'll:

  • Work as required in any area of the prison as directed, which will require you to work as part of a team and at times on your own.
  • Searching prisoner's property and conducting rub down searches of prisoners.
  • Administrative/Clerical work utilising IT Systems including incident reporting.
  • Driving/navigating vehicles on Escort Duties.
  • Security & self-harm prevention.
  • Maintain cleanliness/hygiene standards in Residential/Work areas.



What you'll need to do the role

First and foremost, you'll need to be proficient using all Microsoft applications and ideally have experience working in a custodial setting, this is advantageous but not essential as full training will be given. You need to be able to multi-task and make sound judgements on a number of matters but be an enthusiastic and valuable team member.


The successful applicant will be polite, punctual, courteous, approachable, able to demonstrate a high level of professionalism and confidentiality at all times. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.



Why Serco

Meaningful and vital work - You'll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates


A world of opportunity - With six prisons across the UK and a breadth of roles, you'll be wholeheartedly supported with development and career progression


Great people - You'll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer

  • Flexible and part time working considered
  • 10-day pa CPD
  • Pension - 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package




About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).