Operational Support Officer (Nights)

  • Job Reference: 165632
  • Date Posted: 7 January 2022
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: Yorkshire (DN5 8UX), United Kingdom
  • Salary: £18,604
  • Sector: Law enforcement & Security
  • Job Type: Full Time
  • Duration: Permanent

Job Description


HMP & YOI Doncaster, Yorkshire

Salary: £18,604

Permanent, Full-time, 40 Hrs


Here at Serco, we are looking for an experienced Support Officer to join the Residential Unit at HMP & YOI Doncaster. Reporting into the Custodial Operations Manager, your duties will include ensuring the safety and wellbeing of prisoners throughout the night. As an OSO, you will be required to work in a number of areas within the establishment which will include monitoring prisoners, updating local computer systems and reporting any incidents to the relevant areas.


You will operate and maintain all computer systems in the department and maintain cleanliness and hygiene standards in residential areas. At times you may be required to drive prison vehicles depending on the area you will be operating in on your shift. Your duties will range between night duties as this is a nights-only' position which will include routine patrols of wings during the night state, as well as some correspondence duties like searching mail coming in and out of the prison for prisoners, recording of cash, CCTV monitoring. Other key activities will include:


  • Routine administrative duties, updating local computer systems and reporting any incidents or concerns.
  • Responsibility for security, self-harm prevention, searching, escorting & incident report writing.
  • Ensuring all processes & procedures are carried out and documented efficiently in line with the Local Security Strategy and Directors Rules.


What you will need to do the role:


First and foremost, you will have experience of working in a similar environment and a basic understanding of security. You must have a good standard of education and it is desirable for you to have 5 GCSEs Grades C and above or an acceptable equivalent in English and Maths. This role will also involve administrative tasks as part of your day to day duties; therefore, you will need to be computer literate with the ability to maintain systems relevant to the area you will operate in.


Due to the nature of the role, it is important to display a common-sense approach to your workload, with the capacity to make reasonable decisions and lead by example. This is a great role for someone who is confident in their ability to work alone using their own initiative, as well as maintaining good working relationships with colleagues within their team.


HMP Doncaster work very hard to ensure that those committed to serve prison sentences by the Courts, are held securely and safely and are encouraged to address their offending behaviour, in preparation for release into the community so if you enjoy engaging with people, and have strong interpersonal skills, this is a fantastic opportunity to work with offenders and ensure a positive experience as part of their rehabilitation.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Serco Benefits package
  • Up to 6% contributory pension scheme
  • Employee Assistance Programme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion





About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).