Operations Analyst | S2 | Payments Services | Milton Keynes

  • Job Reference: Req0936029
  • Date Posted: 10 May 2022
  • Employer: Santander
  • Website: https://www.santanderjobs.co.uk/
  • Location: Milton Keynes, Buckinghamshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Full Time

Job Description

Join our community.

The Card Payments Service Analyst role will play a vital part in maintaining support services and third-party relationships in the Cards Payments Centre of Excellence, who are accountable for service management activity across the function.

The role will be responsible for maintaining the existing contracts and co-ordinating between Santander and the third party suppliers and schemes.

Following agreed processes, supporting daily management and regular monitoring of third-party service delivery. Assist in the monitoring of contractual compliance and third-party adherence to agreed standards. Arranging service review meetings, supporting implementation of controls, and mitigating actions to ensure the continuity and delivery of service is maintained and that any service risks are managed.

Maintain open and transparent relationships with key stakeholders, ensuring the service and communication provided by suppliers and internal teams runs smoothly or any issues are escalated.

The difference you'll make.

  • Developing effective working relationships with 3rd parties and be the face of the bank for these relationships' day to day.

  • Continuing to build knowledge of the organisation, processes and customers internally and maintain relevant up to date documentation.

  • Effectively manage key business relationships to obtain information to, plan and execute supplier management activity.

  • Liaising with business areas and external suppliers, to ensure Third Party Risk Management and Supplier Management standards and policies are maintained.

  • Contributing to the administration of documents and Service logs to ensure adherence to current internal policies.

  • Maintaining knowledge of card scheme requirements, certification and third party risk management, along with other relevant aspects that affect Service Management across Card Payments supplier services.

  • Ensuring monthly supplier invoicing and reconciliation requirements are executed

  • Supporting Service Managers with pricing and contractual reviews

What you'll bring.

  • Card Payments Experience of working within operations or service management role

  • The ability to interpret and translate complex information in a suitable and effective format for a variety of relevant audiences

It would also be nice for you to have.

  • A structured working approach and a methodical thinker, with the ability to effectively work with and influence stakeholders of all levels

  • Ability to take ownership and find solutions using a range of approaches

  • Strong communication skills

What else you need to know.

The role is Milton Keynes based, with some flexible remote working allowed. There will be an expectation to attend the Milton Keynes office 1-2 days per week, or as agreed with your Line Manager.

Interviews will be conducted via MS Teams where possible, lasting up to 60 minutes in duration.


How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

  • Eligible for a discretionary performance-related annual bonus

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • Share in Santander's success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.