Operations Delivery Manager

Job Description

Based across Stratford / St Pancras

£40,000 to £45,000 

Clean environments make people happier

We are looking for an Operations Delivery Manager to manage the service delivery of a large transport contract based across two sites in London.

You'll be managing a team of 4 Duty Managers and 2 Team Leaders to ensure cleaning standards are met and maintained to the highest level. No two days will be the same. When you're dealing with people there's never a dull moment, and you'll use your strong interpersonal skills to support and develop your team.

As Operations Delivery Manager, you'll be:

  • Ensuring train presentation locations performs in line with agreed performance indicators and budgetary levels
  • Carrying out performance management of staff in conjunction with the Account Lead.
  • Overseeing and monitor the performance of cleaning staff in line with specification and RAMS,
  • Planning and ensuring that cover for all areas of the train plan, in line with budgets
  • Carrying out internal audits to ensure that the cleaning standards are at the appropriate level at both sites.
  • Proactively looking at production plans and identify high priority areas to clean while maintaining flexibility in delivery.

As Operations Delivery Manager, you'll have:

  • Excellent customer service and people management skills
  • Experience within a similar transport related cleaning management role is preferred
  • Strong leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
  • Working knowledge of Health and Safety systems in the cleaning industry
  • Passionate, flexible, trustworthy, innovative and the ability to work to tight timescales

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

  • We are employee-owned, making you a beneficiary of our future success
  • Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
  • More than 250 perks and hundreds of exclusive deals and discounts
  • Lots of training, development & apprenticeship opportunities to grow and progress your career
  • Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
  • All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help..


Key Qualifications

  • BICS
  • IOSH - Managing Safety


Operations Delivery ManagerTrain Presentation ManagerLondon St PancrasStratfordFacilities Management