Operations Director

  • Job Reference: 157697
  • Date Posted: 8 September 2021
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: Lincolnshire (LN2 1DY), United Kingdom
  • Salary: On Application
  • Sector: Executive Positions
  • Job Type: Full Time
  • Duration: Permanent

Job Description

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.  We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation!

Are you an inspirational leader with a hands-on approach, who is ready to take on a new challenge?  We have a great opportunity for a talented and ambitious Operations Director to join the leadership team for our Citizen Services - Local Government Partnership with Lincolnshire County Council.

Your role as Operations Director will be responsible for ensuring the delivery of efficient and effective services to our client. We are looking for a top flight Operations Director to lead and manage the day to day operations of the business and to execute strategy including implementing our ambitious transformation plans.

You will achieve this through your ability to quickly grasp a thorough and detailed understanding of each of the services, the needs of the client and Serco's strategic priorities. Overall as a passionate operational leader, you will motivate and engage your teams to deliver an exceptional customer experience and to deliver change.

In addition to this, you will be instrumental in driving growth and new business for the contract.

About You:

If you are an experienced Operations Director, who can evidence successful motivational leadership and change management of large multi-discipline service teams, ideally within the within the public sector, we want to hear from you!  Your experience of working in a commercial environment and ability to demonstrate successful management and control of large budgets, and delivery of KPI's will be vital. You will also have the ability to assimilate information and analyse situations in order to solve complex problems with ease!

Naturally you will have exceptional communication skills and be an influential and persuasive leader who has a successful track record of developing long lasting relationships with key senior stakeholders. We are also keen to hear from those who have experience within Social Care and have demonstrable experience in driving growth and leading on new business wins.

Why Serco

  • Meaningful and vital work: As well as being central to our plans for growing our already successful business, you'll be involved in work that helps to deliver essential services that touch the lives of 000's of people every week.
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;
  • Great people:  Our Citizen Services division contains some of the most vibrant and friendly teams within our business. So as well as the support you'll get from them you'll also receive all the training and progression opportunities you'd expect from a FTSE 250 company

What we offer:

Our success is a reflection of our people and that is why it's important that we reward our employees, to say thank you for the commitment to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits to help employees do more with their money and in addition to this you will receive:

  • A competitive salary and up to 6% contributory pension scheme, plus company car & annual bonus
  • 25 days annual leave, plus bank holidays, plus the chance to buy more with our Annual Leave Purchase Scheme
  • Flexible/agile working environments
  • The chance to make a real positive impact and difference to public sector services at a company passionate about diversity and inclusion.

What to do next ..

Our employees are #sercoandproud. We offer a diverse and unique platform on which you can build on your career and develop your own skills and experience, if this sounds like it could be the next step in your career journey, apply today and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.