Outlet Manager

  • Job Reference: HOT08M9W
  • Date Posted: 22 July 2022
  • Employer: Hilton
  • Website: http://jobs.hilton.com
  • Location: London
  • Salary: £40,000
  • Sector: Hospitality & Tourism
  • Job Type: Part Time

Job Description


Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.

The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic's - London's only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.

Furthermore, the first floor is currently undergoing renovation and is due to complete April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as "Great Places to Work."

This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.

This is a Fixed Term Contract until the end of December 2022

BENEFITS

  • Working for the UK's #1 Great Places to Work in hospitality
  • Salary : service charge + any overtime is hourly paid
  • Personal Development : programmes at all levels to support your career
  • Grow your career whilst having fun
  • Travel and food discounts with Hilton
  • Holiday: 28 daysincluding bank holidays (increasing yearly to max 33)
  • Pension scheme, discounted dental and health cover
  • High street discounts: with Perks at Work
  • Meals on duty

What will I be doing?

As an Outlet Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. An Outlet Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage Restaurant operations
  • Maintain exceptional levels of customer service
  • Recruit, manage, train and develop the Restaurant team
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines in relation to Food and Payroll
  • Drive sales to maximize budgeted revenue
  • Develop menus with other members of Food and Beverage team
  • Accountable for monthly stock takes
  • Incentivise team members to maximize sales and revenue
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

An Outlet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Management and/or supervisory Food and Beverage experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Degree in relevant area
  • Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!