Porter Team Leader

  • Job Reference: compass/TP/291891/66075
  • Date Posted: 18 November 2019
  • Employer: Compass Group Plc
  • Website: https://www.compass-group.co.uk/
  • Location: Camberwell
  • Salary: £9.61 Per Hour
  • Bonus/Benefits: £9.61 - £9.61
  • Sector: Call Centre / Customer Service
  • Job Type: Full Time

Job Description

Are you looking for a new challenge? For a rewarding job where you can make a real difference? Would you like to contribute to the greater good of the healthcare field? If so then we would love to hear from you! A new opportunity has arisen for a experienced Team Leader within to join the Medirest Family here at Kings College Hospital. We are looking for new members to join our highly dedicated Portering Team, who deliver outstanding services for patients and visitors.

Job Description
  • Exclusive offers on Perks at Working including, Retail Discounts, Cinema Discounts, Reloadable Shopping Cards, Holiday Discounts and many more
  • Development opportunities including funded apprenticeships
  • Health and wellbeing program
  • Compass Pension Scheme
  • Reward & recognition program
Main Responsibilities

You will be responsible for the day-to-day supervision and team leadership of Portering and Out of Hours Help Desk Services at the Hospital. 

  • To supervise/allocate all service requests received via the helpdesk department, motivate, train and work with your team to provide a quality service
  • Ensure the Medirest radio handset policy is adhered to, and report any issues accordingly
  • To coordinate via the Help Desk /radio system the service required e.g. conveyance of patients, equipment 
  • Train and develop your team as required by the company and legislation: to include Induction, Fire, Health, Hygiene, Safety and Skills training and to check that members of your team are aware of these requirements and are working in accordance with them
  • Record the training in the persons individual Training and Development record
  • To supervise the day-to-day operation of the Portering service including responsibility for recruitment, first stage disciplinary appraisals and absence management.

  • Monitor and maintain systems/processes in relation to Portering Services. Undertake audits or surveys as required.
  • Ensure all information and data is accurate and handled in an appropriate way.




The Ideal Candidate
  • Good command of English language with a passion for patient care and be able to liaise closely with staff at all levels 
  • Supervisory experience is desirable 
  • Committed, hardworking and willing to go the extra mile for our patients.
  • Flexible, reliable and able to work under pressure.
  • Available at short notice to cover any staff absence.
  • Must have a Can do attitude
  • To possess good team leadership/supervisory skills and an understanding of the different roles and skills of team members.
  • Ability to organise the day-to-day work of the Portering services team and adjust as necessary for unplanned absences.
  • Ability to work own initiative, which may be critical to the effective delivery of services.

If you wish to find out more about this opportunity, please apply and send your cv to KCH.resources@compass-group.co.uk   and a member of the team will be in contact shortly.

About The Company

Medirest part of Compass Group is the UK and Ireland's No.1 Catering and support services provider - market leaders in the provision of catering, retail, leisure and support services in the Defence & Offshore sector.

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision, we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.