Prison Custody Officer - HMP Doncaster

  • Job Reference: 49023
  • Date Posted: 8 November 2019
  • Employer: Serco Limited
  • Website:
  • Location: South Yorkshire (DN5 8UX), United Kingdom
  • Salary: On Application
  • Sector: Government & Defence
  • Job Type: Full Time
  • Duration: Undefined

Job Description


Prison Custody Officer [PCO] - HMP Doncaster


40 hours per week

£19,385 per annum, rising to £26,386 after 3 years


Take pride in what you do and make a difference every day!


Being a Prison Custody Officer is not always easy but it is rewarding.


HMP & YOI Doncaster is a category B local resettlement prison situated in South Yorkshire, operated by Serco. Doncaster houses a male population of up to 1145 individuals, approximately 200 of whom are young offenders aged 18-20.


As a resettlement prison we work with our prisoners, particularly those serving less than 12-months, to ensure that they have the support they need for resettlement as well as access to the services and support available to them after release. The majority of our prisoners are released back into South Yorkshire. Most of our population comes from the local South Yorkshire area, particularly Sheffield, Doncaster, Rotherham and 40 Barnsley. HMP & YOI Doncaster also houses young offenders from West Yorkshire.


The Job Opportunity


A PCO can come from all walks of life whether that be directly from the uniformed services, military, care sector, security or customer services, the list goes on. Being a PCO is more about who you are, than what you have done!


Make no mistake, this is a role where your contribution counts - helping to give offenders structure within their lives, being a role model to encourage positive choices and ensuring that the prisoners are supported during their rehabilitation journey. When you are on duty you will act as mentor and will assure the safety, security and decency of prisoners and perform a pivotal role within the prison and the community it serves.


Daily Duties Involve

  • Supervising prisoners in all aspects of wing-based activity
  • Encouraging prisoners to go to work or complete the jobs they have within the prison
  • Attending additional education classes
  • Serving food and effectively managing prisoners at risk of self-harm
  • Operational matters such as prisoner headcounts, searching, supervision and security together with administrative processes must all be effectively delivered.


Every prisoner reacts differently, and you will see a full range of emotions from; apathy, anger, remorse or trauma. For the person in prison it can be one of the most stressful situations they will ever encounter, but for you it’s an everyday part of your job.

Please note this is a no smoking prison it is an offence to bring any smoking/ tobacco products or lighter products into the prison.


What we are looking for in our candidates

Can you do it? Yes you can - if you have the resilience, integrity and professionalism to handle an ever-changing day, irrespective of the challenging situation you may face. Your natural patience, understanding and commitment to helping people will stand you in good stead – and give you the authority needed - for this position.

Being a Prison Custody Officer demands the best, and our people come to us from a variety of backgrounds. What they will have in common is an ability to relate to people, exceptional communication skills, a commitment to supporting their colleagues and the knowledge that what they do will have a positive impact on their communities.

As a minimum you will evidence that you hold a minimum of Level 2 Key Skills (or equivalent) including English and Maths and we will test that during the process. It is important that you possess the skills that would allow you to pass a variety of mandatory training courses and have a level of fitness to pass Control and Restraint training.


Hours & Shifts:

The service that we provide to our prisoners is available every day of the year across a 24 hour period, meaning you will have to cover various shift patterns; including days, evenings, weekends, nights and bank holidays with an average of 40 hours per week.



Once you have passed the selection and vetting process, you will attend an 8 week Initial Training Course (ITC) at the establishment you have been recruited for, requiring 100% attendance. The ITC will provide high quality training which will give you all the skills required to be a successful PCO, including; control and restraint, first aid, manual handling and basic food hygiene training. You will also shadow experienced PCO’s on shift to give you a real taste of life on the job.


Specific Requirements:

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.