Prison Offender Manager

  • Job Reference: 168642
  • Date Posted: 17 November 2021
  • Employer: Serco Limited
  • Website:
  • Location: South Yorkshire (DN5 8UX), United Kingdom
  • Salary: £22,992
  • Sector: Social care
  • Job Type: Full Time
  • Duration: Permanent

Job Description


HMP & YOI Doncaster, Yorkshire

Salary: £22,992 plus benefits

Permanent, Full-time, 40 Hrs


Here at Serco, we are looking for an experienced Case Manager to join the Offender Management Unit at HMP & YOI Doncaster. Reporting into the OMU Hub Manager & Senior Probation Officer, your duties will include managing a caseload of low to high-risk offenders and forming a trusting working relationship, in order to support them in achieving their sentence plan goals and reducing the risk of reoffending.


As Prison Offender Manager, you will be the first point of contact for the offender and their external Community Offender Manager or you will be working alongside the Probation Offender Manager (POM) in the establishment as a Supporting POM. Other key activities will include:


  • Motivating the offender and helping them consolidate learning from the different interventions included in their sentence plan.
  • Maintaining regular face to face contact with offenders through supervision and helping them achieve their sentence plan goals.
  • Complete one to one work as identified within the sentence plan and complete risk assessments and other reports. 


What you will need to do the role:


In order to carry out this role successfully, you will need to have a good understanding of Offender Management Unit work and some previous experience of working with offenders or other low to high-risk vulnerable groups. You must have experience of working within a busy office, with strong interpersonal and communication skills and an ability to liaise and negotiate at all levels. We are looking for someone with a good standard of education including English & Maths and ideally a degree in Criminal Justice or Psychology which would be desirable and beneficial to the role however this is not essential. 


This is a great role for someone who is confident in their ability to work alone using their own initiative, as well as maintaining good working relationships with colleagues within their team. If you enjoy engaging with people and have strong interpersonal skills, this is a fantastic opportunity to work with offenders and ensure a positive experience as part of their rehabilitation.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.