Product Analyst

  • Job Reference: R-00134584
  • Date Posted: 6 June 2021
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: Mumbai
  • Salary: On Application
  • Sector: Law enforcement & Security
  • Job Type: Full Time

Job Description

Join us as a Product Analyst

  • If you're looking to develop and enhance your skill set in a role that opens up a clear and advantageous career path, this is a superb opportunity to join us
  • You’ll be providing high quality data to support the development, delivery and management of products for your business area
  • You'll enjoy considerable variety in your role, and will have the chance to expand your product knowledge

What you'll do

As a Product Analyst, you’ll be reviewing and challenging the customer experience and all product processes to identify opportunities so that we can improve the service delivery to our customers. You’ll be preparing proposals for new and existing products that meet customer needs and delivering a customer centric approach to all product related activities, challenging and identifying improvements to the customer experience and our internal processes.

Day-to-day, you’ll be:

  • Analysing and interpreting customer insights, market and competitor intelligence data and making recommendations on product initiatives
  • Coordinating the planning and implementation of marketing initiatives and campaigns to support product category priorities across the bank
  • Providing product and customer data to support incident management and mandatory change projects
  • Investigating and resolving customer complaints quickly, conducting root cause analysis and implementing solutions to avoid future reoccurrence
  • Building strong working relationships with third party suppliers and stakeholders and leveraging their experience, research and capability

The skills you'll need

We’re looking for someone with experience of delivering products or projects and an excellent track record of meeting objectives within deadlines and budgets. Along with this, you’ll have a strong strategic and customer focus with a clear understanding of the wider issues impacting the financial services industry.

You’ll also bring:

  • A proactive and flexible approach
  • Good stakeholder management and relationship management skills
  • The ability to work well as part of a team and across multiple functions in the business