Product Manager - Intelligent Automation

  • Job Reference: 685293
  • Date Posted: 11 January 2022
  • Employer: Tesco
  • Website:
  • Location: Welwyn Garden City/UK
  • Salary: On Application
  • Sector: Retail & Consumer Products
  • Job Type: Full Time

Job Description

About the role

The team is really passionate about making it as simple and efficient as possible for colleagues to get help and to support our technology systems. This includes developing new ways to enable colleagues to help themselves, as well as enabling helpdesks and technology teams to provide support effectively.

We are responsible for owning the product roadmap and managing the development and rollout of improvements to our Service Desk and Automation systems across Tesco.

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities and measures:

  • Own the Vision and Strategy for Intelligent Automation at Tesco
  • Work as part of our Intelligent Automation Centre of Excellence, owning the product roadmap to deliver automation to teams all across Tesco
  • Play a key part in the introduction of automation software across Tesco, providing Product Management best practises to help deliver successfully
  • Work closely with business process owners to identify opportunities for automation
  • Use data to identify opportunities for change and to validate new features or processes
  • Work closely with stakeholders across the business to land large scale changes
  • Effectively document and explain new requirements to engineering teams using user stories and acceptance criteria, breaking down complex pieces of work into small, deliverable chunks of value that can be delivered quickly
  • Ensure understanding and communication of requirements
  • Identify opportunities to release incremental value across teams and work with PMs and Engineering to plan sprints/releases that deliver maximum value with the least effort
  • Drive the acceptance and adoption of ideas and improvements with product and engineering stakeholders
  • Prioritise coordinate and communicate the resolution of live product issues independently
  • Go-to resource for matters relating to Intelligent Automation tooling.
  • Understand and demonstrate all the features of the tools to different audiences within and outside of the immediate product team
  • This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first


You will need

You'll need to have demonstrated experience of:

  • Track record of using data to drive change to products and processes
  • Ability to understand complex problems and provide logical and rational solutions
  • Experience delivering large scale change successfully
  • Articulating a complex product strategy in terms of consumer and business value
  • Experience and understanding of agile techniques to deliver large scale, high quality products
  • Working effectively with multi-disciplinary teams and challenging business stakeholders
  • Understanding of how to contribute to all phases of the software development lifecycle
  • The ability to influence without authority
  • Have a solid technical understanding to be comfortable having technical conversations and know when to challenge and ask questions
  • Demonstrate exposure to and experience of core development skills - information architecture, user journeys, wireframe design, testing and design briefs

What's in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren't limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted Gympass membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes - Join our Buy As You Earn' & Save As You Earn' share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C's apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life's challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move or anywhere in the world.

Our core purpose is Serving our customers, communities and planet a little better every day'.

Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We want our customers to be inspired and whatever they are looking for, we're finding bigger and better ways to provide it.

We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.

If that sounds exciting, then we'd love to hear from you.

The position will be based at our: Shire Park Campus - Welwyn Garden City