Production Analyst, AVP

  • Job Reference: R-00236459-OTHLOC-IND-5FCHE051
  • Date Posted: 27 June 2024
  • Employer: NatWest Group
  • Website:
  • Location: Chennai
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

Join us as a Production Analyst

  • This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
  • We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
  • Hone your existing analytical skills and advance your career in this exciting, fast paced role
  • We're offering this role at associate vice president level

What you'll do

As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It’s a highly collaborative role which will see you leading and owning the disaster recovery events for Informatica production domains and also coordinating with other platform teams such as Network, Cloud Infra, Unix and Storage and applications teams to make disaster recovery test proven successful.

Your role will also involve:

  • Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
  • Providing level one, two and three leve support which may involve out of office hours and on call support along with resolving production issues and identifying root cause for permanent fixes
  • Identifying areas for service improvement by analyzing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
  • Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll need

We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you’ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’re also looking for:

  • Knowledge of applying Informatica Hotfixes and Emergency Bug Fixes on version 10.x
  • Knowledge of certificate InformaticaSHA2 certificate renewal process
  • Knowledge and experience of using operational principles
  • A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Good collaboration and stakeholder management skills