Production Management Specialist

  • Job Reference: R-00121583
  • Date Posted: 22 February 2021
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: Gurugram
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

Join us as a Production Management Specialist

  • We’ll look to you to support the provision of the day-to-day technology based services across infrastructure platforms
  • You’ll be undertaking a lead technical role in production management in an area of specialist knowledge within Technology
  • It’s an opportunity to deliver high quality service, and to help define and drive the platform's future direction

What you'll do

As a Production Management Specialist, you’ll be providing technical expertise in support of IT systems and acting as a recognised subject matter expert in one or more technology platforms. You’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the area of specialist knowledge service, ensuring the timely delivery of solutions which support the business.

You’ll also be:

  • Participating in the introduction into operation and hand-over to support new systems and developments
  • Acting as a central point of customer contact and third level support, including providing specialist knowledge to the incident management and request fulfilment processes
  • Undertaking ongoing evaluation and analysis of current capacity to provide the required performance, liaising with other technology representatives to optimise value to the business
  • Supporting with the management of inbound work requests and ensuring prioritisation and scheduling of work against agreed business schedules

The skills you'll need

We’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You’ll also demonstrate:

  • Expertise in ITIL certified service operations
  • Experience in neo4j or in managing databases, DBA activity and UNIX Scripting language 
  • Expertise in creating technical design documents
  • Good written and verbal communication skills
  • Strong interpersonal skills