Re Engineering Specialist | S2 | Operations | Bradford

  • Job Reference: Req0941993
  • Date Posted: 9 May 2022
  • Employer: Santander
  • Website:
  • Location: Bradford, West Yorkshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Full Time

Job Description

Join our community.

In this role you'll be an important member of our Process Re-Engineering team, supporting Re-Engineering Managers in completing end to end customer journey process reviews using a Lean Six Sigma methodology and subsequently implementing strategic improvements in collaboration with IT to transform the bank.

You will work closely with IT and other key areas within Santander to implement new processes in line with Santander's mission to deliver an outstanding customer experience by simplifying and digitising the business.

The difference you'll make.

  • Investigating business problems and opportunities, specifying the required changes to business processes, people skills, information, technology and organisation structures and roles.

  • Collating data to analyse and baseline as-is process performance and quantify the potential benefits of to-be process improvements

  • Supporting and leading of E2E customer journey and process reviews within a Lean Six Sigma framework including production and presentation of outputs.

  • Identifying and delivery of tactical and strategic process improvements in combination with business delivery teams

  • Developing relationships and work with Santander control functions, operational transformation teams, IT & product owners to challenge existing processes.

  • Ensuring process improvements and changes align with strategic goals

  • Maintaining an understanding of business processes and systems as appropriate

What you'll bring.

  • Experience in delivering Business Analysis/ Process Re-engineering initiatives

  • Attention to detail with the ability identify root-cause and implement solutions

It would also be nice for you to have.

  • Ability to manage multiple tasks within tight deadlines

  • Ability to apply an organised and methodical approach

  • Strong interpersonal & communication skills with ability to manage and challenge stakeholders.

  • Good understanding and application of Lean Six Sigma methodology and agile delivery

What else you need to know.

This role is currently hybrid working pattern where you will be required to work 2 days a week in our Bradford offices.

This is a permanent position.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • £500 annual cash allowance to spend on our great range of benefits.

  • Eligible for a discretionary performance-related annual bonus

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander's success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.