Receptionist

  • Job Reference: HOT08C7A
  • Date Posted: 25 April 2022
  • Employer: Hilton
  • Website: http://jobs.hilton.com
  • Location: Burton upon Trent, Staffordshire
  • Salary: £10.00 Per Hour
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description


Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.

This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton.

Working as a Receptionist you will be paid a hourly rate of £10.00 per hour .For any hours worked over 39 hours a week this will be paid at a rate of x 1.5

Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients.

When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.

*Do you want to work for the UK's #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts!*

We are looking for positive and friendly candidates join our brilliant team. We have a variety of hours, contracts and shift patterns available.

Working as a Receptionist you will be paid a hourly rate of £10.00 per hour .For any hours worked over 39 hours a week this will be paid at a rate of x 1.5

We can offer you....
  • Competitive hourly rate of pay for all our roles (including service charge if working within the F&B department).
  • For any hours worked over 39 hours per week we offer this at a rate of x 1.5.
  • Taxi to work scheme- we are proud to offer a five pounds contribution each way towards your taxi bill to ensure you arrive and get home safely
  • Free parking on site if you are driving to work
  • Free meals during your shift
  • Worldwide travel perks - up to 30 nights of discounted rates with GO HILTON!
  • Personal membership to Hilton Marketplace (Perks at Works)

About the role ....

About the Role:

A Receptionist supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out and will also need to work in and cover the executive lounge.

What will I be doing?

As a Receptionist, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out and will also need to work in and cover the executive lounge. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
  • Will need to work in and cover the executive lounge.
  • Respond to Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend training courses, as necessary and required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!