Receptionist/Telephonist

• To act as the main telephonist for patients contacting the service via the single point of access telephone line.  This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries.
• To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately.
• To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.