Join us as a Recovery Manager
We’ll look to you to support the provision of the day-to-day technology-based services across infrastructure platforms
You’ll be providing technical expertise in support of IT systems and acting as a recognised subject matter expert in one or more technology platforms
It’s an opportunity to contribute to the overall vision and strategy for production management and support the leadership team
What you'll do
You will be part of a young and motivated team operating from Zurich. You will manage incident resolution groups and recover ongoing incidents in a highly efficient manner whilst keeping risks as controlled as possible. You will proactively seek and introduce permanent solutions to incident’s root causes and thus preventing incidents from reoccurring. Additionally you will be proactively involved in improving our modern and diverse IT services.
You’ll also be:
Operations Subject Matter Expert for digital customer facing services based on technologies such as containerisation, API's and Microservices
Ownership of high and critical priority incidents on all levels of RBS Services provided applications and infrastructure landscape including regular communications
Lead and coordination of recovery groups including assessment and signoff of recovery activities during incidents
Provide out of office hours support to accompany bank critical processes (7/24)
Involvement in the continuous service improvements processes, proactively identifying potential weaknesses and providing solutions within Problem Management as well as feeding into Post Implementation Reviews of Change Management if required
The skills you'll need
We’re looking for someone with a strong technical understanding, including platform, technology, products and domains. You’ll need basic understanding of audit, risk and compliance requirement from production support perspective.
You’ll also demonstrate:
Computer scientist education (EFZ or similar)
Professional experience of at least 3 years
Excellent interpersonal and communication skills (German and English)
Ability to lead incident Groups and manage incidents in an efficient manner amongst other technical areas
Good analytical skills
Responsible, resilient and team-oriented personality
Being able to recognize dependencies and relations amongst our system environments
Fast in adapting to new procedures and working practices of a dynamic and international environment
Willing to provide, out of office hours oncall coverage
Good IT knowledge in Red Hat OpenShift, SQL, Unix,
Basic programming/scripting skills in PowerShell, HTML, CSS, Java
Experience within Incident or Problem Management
At NatWest Group, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.
Who we are
NatWest Services (Switzerland) Ltd is an IT service provider and change enabler for the Wealth Businesses of NatWest Group. Our experienced teams are dedicated, determined and enthusiastic in using their capability and drive for innovation to design, build, maintain and run the delivery of an exceptional and sustainable service to UHNW, High Net Worth and Affluent clients.
The NatWest Group Wealth entities offer its clients a comprehensive range of private banking, wealth planning and investment management services through the Coutts, Adam & Company, Private Client Advice & Investment Services (PCAIS) and Premier Banking brands. To anticipate and respond to changing client demand, there is a growing emphasis on delivering a full range of innovative digital Services.