Recruitment Manager

  • Job Reference: 00329737-1
  • Date Posted: 21 July 2021
  • Employer: Pearson plc
  • Website: https://www.pearson.com/en-gb.html
  • Location: Hellaby, Yorkshire
  • Salary: On Application
  • Bonus/Benefits: 25 days leave, discretionary annual bonus + private pension etc
  • Sector: Administration, Education, Manufacturing Operations
  • Job Type: Full Time
  • Duration: Permanent

Job Description

About Pearson

We are the world’s learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.

Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)

About the role

The Operations Manager for Recruitment will be responsible for the overall management, development and continuous improvement of the teams and processes related to the resourcing and recruitment of Associates for all subject areas across academic and vocational qualifications and for all temporary personnel in Hellaby.

Key Accountabilities

● Lead the Recruitment team and strategies, directing workload and ensuring that overall team goals are being met

● Drive the team’s success through ensuring costs, timescales and resources are managed effectively

● Effectively manage issues and risks by taking responsibility and appropriate action where these deviate from agreed tolerance, and put control measure in place to minimise risk to delivery

● Provide project management expertise to support the successful implementation and delivery of new programmes across Pearson UK when requested

● Play an active role in contributing to improvements of business activities in supporting the delivery of process innovations arising through corporate plans or regulatory changes

● Driving culture and process change as needed to ensure sustainable improvements

● Provide visibility of progress and detailed MI against key milestones, documented SLAs and KPIs

● Work with operations managers across the division to prepare detailed schedules and ensure dependencies between functions are effectively planned and managed

● Direct line management responsibility for Team Leaders across Recruitment and Relations & Development teams, including all aspects of performance management

● Facilitate succession planning across both teams, coaching team members and actively supporting staff development

● Work closely with key stakeholders to understand business needs for recruitment and to develop and implement a recruitment strategy for the team

● Attract large volumes of suitably qualified candidates, building a pipeline of Associates and temporary personnel for Hellaby

● Identify and meet retention targets and expectations

● Oversee the management of a high volume processing operation

● Protect the business from litigation by ensuring recruitment processes conform to all data protection and employment laws.

 

Key Challenges

● Ensure all activities are carried out in line with related business calendars and adhere to relevant SLAs

● Continually seek to identify and implement improvements to the Associate and temporary worker experience within the context of recruitment

● Deliver against and provide timely and accurate reporting for performance and financial targets

● Test and validate the effectiveness of processes, systems and plans and put in place corrective and preventive action where necessary

● Deliver key operational activities while taking a strategic view to improve business processes

● Plan and execute activities whilst also being open to change and adaptable in the face of challenge

● Manage complex and sensitive issues relating to conduct and performance

● Prioritise own workload and that of the teams to meet the needs of the business in a changing environment and work under pressure to tight deadlines

● Resolve operational problems as they arise with an expedient, quality focussed and solutions orientated approach

● Be proactive and flexible in approach to work and instil this ethos in the teams

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Person specification

Competencies Required:

● Excellent communicator, manager, and team builder

● Strong influencing skills and the ability to work effectively with people at all levels

● Quality emphasis and attention to detail

● Must have ability to deliver results in a pressured environment

● Understanding of the educational landscape, and the regulatory requirements relating to the delivery and assessment of qualifications

● Ability to analyse complex written and numerical information

● Ability to engage with and communicate the values and vision of the organisation

● Managing conflict with diplomacy

● Innovative approach to solving problems

● Ability to be flexible and remain effective as the environment, task or people change

 

Education, Qualifications & Experience

● Degree, relevant vocational qualifications or extensive experience

● Experience of delivering key operational activities in a highly pressurised environment

● Experience managing a team and all aspects of performance management

● Experience of taking a strategic view and implementing significant business improvement processes

● Leading complex activities either as a manager or in cross-departmental teams

● Experience related to implementation of procedures and contingencies

● Project management

 

Technical Knowledge

● Awareness of Pearson's business and general education issues (Essential)

● IT Literacy (Essential)

● Intermediate MS Word and MS Excel (Essential)

● Use of databases (Essential)

● Familiarity with Google Documents (Desirable)

Working Pattern

Standard 37.5 hours a week, office hours, Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally. Overtime may be paid or offered as time off in lieu.

What can we offer you

Here at Pearson we also offer a great package and a fantastic range of benefits that you would expect to receive in a global organisation. Including 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5 days per year on top of this. Pearson’s other benefits also include a fantastic Pension plan, private medical insurance, private dental care, season ticket loan, eye tests, cycle to work scheme, volunteering days, discounted products and services from leading companies and much more.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.

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Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
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We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
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The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.