Regional Administrator - South West

Job Description

A fantastic opportunity has arisen for a full time Regional Administrator to join the South West Region at SSAFA, the Armed Forces charity.


About the role


You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, sign-posting and triaging initial enquiries.   The post is home-based but you will need to be able to travel around the South West (Devon, Cornwall and Somerset) once COVID restrictions are lifted. 


Please wait until the job offer stage before asking us about flexibility, and we will explore what’s possible for the role.


About the team


In this new role you will initially be working closely with the volunteers who run SSAFA Cornwall, supporting them to administer casework for SSAFA beneficiaries but also facilitating their work to raise awareness of SSAFA, increase the number of volunteers and build a sustainable future for SSAFA Cornwall.  Over time we anticipate that the successful candidate will increase their support to SSAFA branches in Devon, Plymouth and Somerset.


About you


You will need to have proven experience in delivering excellent customer service, the ability to plan and manage your own workload and demonstratable experience of high-quality administration skills using Microsoft office 365 suite.


Whilst a Passion and drive for the cause of our charity is key, it would also be beneficial to have an understanding of the way of life for today’s Armed Forces, veterans and their families.


SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.


For further information


If you have any queries or would like to speak to someone about this role, please contact Lorna Muffett on to arrange an informal discussion.


To apply, visit SSAFA’s website


Closing date: Midnight on Sunday 14th March 2021. SSAFA reserves the right to close the vacancy earlier if the target number of applications is reached.


Interviews: Tuesday 16th March 2021


SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service