Regional Casework Administrator

  • Job Reference: 00945953-1
  • Date Posted: 2 August 2022
  • Employer: RAF Association
  • Location: Royal Air Forces Association
  • Salary: £19,187 to £20,197
  • Bonus/Benefits: Life Insurance, Generous Leave, Sick Pay, Free Parking
  • Sector: Administration, Charity
  • Job Type: Full Time

Job Description

Regional Casework Administrator

£19187 - £20197  37.5 hours

Based at our HQ in Leicester LE3 1UT

 The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations.  We work closely with partner organisations, including other military charities, and have a strong bond with our donors and supporters, giving us the confidence to deliver for our beneficiaries when they need us.

 With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

 How you can make a difference

 Our Regional Casework Administrators (CA) play a vital role in our welfare teams by acting as a first point of contact to triage all enquiries and requests which may require further investigation and support from our team of Casework Officers and volunteers. CA’s are often the first person a beneficiary speaks to when requesting our help.  As well as a broad range of day-to-day administrative tasks, you will be instrumental in the timely processing of beneficiaries' applications to ensure there is no delay in providing assistance. You will be responsible for confidently dealing with general telephone enquiries and correspondence and accurately updating the CMS data base. General secretarial support will be required in arranging meetings and minute taking along with other duties as required by our Casework Manager.

 In return you will be purposeful in making a difference to the RAF community, supporting those at their time of need.  

 What to expect from the role

 A confident, empathetic and caring individual will thrive in this role! Ideally, you will have a proven track record in providing administrative support ideally from a welfare service sector, though this is not essential. You will have to be a proficient Microsoft 365 user and have experience of using Word, Excel and Microsoft Teams. You will need excellent communication skills as well as general office administration experience which covers a broad range of activities

We work as a team!  You will be joining a fantastic bunch who are committed to providing the very highest standard of support to those who need our help. Overall, we are looking for an enthusiastic ‘hands on’ team member who is a resourceful and innovative problem solver and can confidently manage a busy, yet enjoyable workload.


  • Fantastic environment committed to really making a difference
  • Generous annual leave – 36 days including public holidays
  • 5% employer pension contribution under salary sacrifice (subject to matched employee contribution)
  • Company sick pay (after qualifying period)
  • Free eye tests and acontribution towards glasses
  • Employee assistance programme – confidential helpline for advice and support
  • Free onsite car park.
  • Cycle to work scheme
  • On site shower facilities
  • Close to park and ride

Our modern open plan office has air conditioning, a café style kitchen area and a quiet break out zone for when you need a little bit of time to relax and recharge.

Want to join us?

You may find it helpful to have a look at our website to have an understanding of who we are and what we do. We are happy to accept CVs for this role.  In order to make your application really stand out, please take some time to review that your information is up to date as we will initially consider your skills and experience based on your CV which align with the role profile and person specification. This is available to download from our website  

 Please also consider attaching a cover letter as this can really bring your CV to life!  If your values, motivation, skills and experience match our criteria we will be in touch to arrange a first stage short telephone interview to find out more about your job history, and most importantly about you as a person.

 When you are happy with your CV and cover letter, please send to

 We reserve the right to close this opportunity early so please do not delay in applying as we’d love to hear from you.

 Closing date                8am Wednesday 17 August 2022

 Interview date           Tuesday 23 August 2022 at Atlas House

 The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.