Resident Liaison Officer

  • Job Reference: 203603
  • Date Posted: 30 March 2021
  • Employer: Kier Ltd
  • Website:
  • Location: Loughton, Essex
  • Salary: On Application
  • Bonus/Benefits: Competitive + benefits
  • Sector: Construction, Engineering
  • Job Type: Full Time

Job Description

Resident Liaison Officer

Location: Loughton

Business Area: Housing Maintenance

Contract: Permanent, full time

Make a difference with the Housing Maintenance Experts. Give back to your Community.

Kier Housing Maintenance (HM) have long standing partnership agreements with housing associations, local authorities and private landlords to conduct responsive repairs and planned maintenance across various sites. Our commitment to our clients has resulted in us being shortlisted for Contractor of the Year at the UK Housing Awards 2020.

We are currently looking to recruit a Resident Liaison Officer to support the Assistant Contract Manager with ensuring the business provides a customer focused service for all stakeholders involved.

Your responsibilities:

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.

You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.

Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.

What are we looking for?

It is highly desirable that you have experience of a similar role within the housing/property maintenance sector, on construction type schemes, with an understanding of relevant legislation & compliance issues. You should be approachable and sympathetic to any issues raised by residents and have exceptional customer service skills. Compliance qualifications would be a bonus.

What will you receive?

You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave (with the opportunity to buy or sell holiday), two employee Share Scheme options, together with additional valuable benefits such as:

  • Free Life Assurance

  • Access to a range of attractive Flexible benefit options to tailor your package to suit your lifestyles

  • Employee Assistance Programme

  • Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers

  • Plus, many more benefits geared to your wellbeing.

Pre-employment checks

It's worth remembering that we'll undertake the relevant/standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Make the journey. Leave a legacy.

Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is an inclusive employer.

Closing Date: 28th April 2021

Please note, interviews make take place before the closing date, and we reserve the right to close applications early.