The Department and role purpose
A key part of the Durham wider student experience strategy is ensuring all students have the opportunity to spend at least part of their time at university in residence in one of our colleges. We consider it of particular importance for new undergraduate first years to live, work, eat and socialise together as part of a community of learning. Great customer service is at the heart of our Residential Services Assistant roles - they are a key part of making this a positive experience for our students and customers.
Most of our college residences have undergraduates from all years living alongside postgraduates and visiting university fellows.
The College is committed to delivering the highest possible standards of service and customer care, and the role of College Residential Services Assistant is a key front-line post in ensuring this objective is maintained.
The role encompasses four key areas of responsibility:
- Reception including visitors and phone calls;
- Security such as locking and unlocking buildings and rounds of college sites;
- Maintenance, for example changing light bulbs;
- Portering including setting up conference / training rooms and moving resources.
Your role will give you the ability to provide the best service you can for all our students and customers, with agreed guidance and protocols to assist.
At Durham University, we have a fantastic range of benefits including plenty of annual leave, our Health and Wellbeing Hub, excellent pension schemes, an on site nursery and our MyDurham website which has loads of discounts, including travel.