Restaurant Host Grazing by Mark Greenaway

  • Job Reference: HOT08HNP
  • Date Posted: 8 June 2022
  • Employer: Hilton
  • Website: http://jobs.hilton.com
  • Location: Edinburgh
  • Salary: £10.00 Per Hour
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description


The stories begin here at Waldorf Astoria Edinburgh - The Caledonian:

Waldorf Astoria Edinburgh - The Caledonian, known locally as the "Caley", was built in 1903 and is one of Edinburgh's most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the link to view our General Manager presenting the hotel: https://www.youtube.com/watch?v=3Gj0GqSanUA&t=35s

Working as a Food and Beverage Host the hourly rate on offer for the role is £10 per hour (plus gratuities which are shared across the team)

As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.

At the Waldorf Astoria Edinburgh - The Caledonian, we are proud to guarantee every team member at the hotel a UK Hilton Minimum Wage of at least £10 per hour!

In the event of relocation from a different part of the UK or further, we can offer comfortable en-suite accommodation, on property until you find your new home (subject to availability).

We are able to offer Full Time / Part Time hours per week.

12 and more reasons to love working at the Waldorf Astoria Edinburgh - The Caledonian as a Food and Beverage Host?

  • Personal Development programmes for every level
  • The world is yours - we will support you with a promotion within your own department or a step within a different department like Front Office, Accounts or Human Resources in over 100 different countries
  • Working in an environment where creativity is highly appreciated
  • Regular parties and outing for the whole hotel or your department
  • 28 days holidays including bank holidays (increasing yearly)
  • Complimentary meals on duty and uniforms provided
  • Worldwide travel perks - up to 30 nights at discounted rates over 5,000 properties in more than 100 countries. If you love a city break or relaxing on the beach for £45, a night there is a hotel to inspire everyone to travel with GO HILTON. You can also extend discounted room rates to your Family & Friends
  • 50% Food & Beverage discount in our hotel's outlets
  • Industry leading benefits including contributory pension scheme, discounted dental and health cover
  • Life insurance - the level of cover provided is a multiple of your base salary
  • Your wellbeing is our priority. We are proud to offer 24-hour employee assistance programme that you would be able to contact which offers support and advice
  • Personal membership to Hilton Marketplace (Perks at Works) offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more


We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

How will you enjoy your day at the Waldorf Astoria Edinburgh - The Caledonian?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

About our Food and Beverage facilities

About Grazing by Mark Greenaway

Experience award-winning Scottish dining in the relaxed and welcoming environment created by celebrated Edinburgh chef Mark Greenaway. The menu incorporates locally sourced ingredients with unique concept dishes created by Mark. Chef Mark Greenaway is an ambassador for Scotland Food and Drink. His commitment and drive place him in the very top tier of Scottish chefs. Mark's first cookbook, 'Perceptions', received the 'Best in the World' award at The Gourmand Cookbook Awards. Grazing by Mark Greenaway is situated on the ground floor of the hotel with access from Peacock Alley and Rutland Street.

As a Team Member for the Waldorf Astoria Edinburgh - The Caledonian you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards.

  • Multifunctional Food and Beverage management and support allowing you to flex your skills in all Food and Beverage Outlets within the Hotel. This will cover and not exclusive to restaurants, bars, in room dining and conference and events, both early and late shifts.
  • Ensure that all Food and Beverage bookings are managed and communicated across the Food and Beverage department in a timely manner
  • In depth knowledge of the booking system used within the Food and Beverage department
  • Ensure that all guests are called pre-arrival and any specific requirements are communicated with the teams
  • Liaison with guests in the booking of private events within the Food and Beverage departments.
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
  • Up-sell with latest departmental incentives
  • Carry out cleaning duties as assigned to you in any of the food and beverage outlets
  • Adhere to all hotel brand standards
  • As a Food and Beverage Host you will work 5 days per week, including, but not always, weekends and bank holidays

Who are we looking for?

As our future Team Member you will show:

  • Passion and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Good communication and excellent grooming standards
  • It would be advantageous if you worked in a similar role previously.

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please mention this in your CV/ covering letter when applying online if this is something you would like.