Retail Manager

  • Job Reference: com/2807/68685001/52502965/Rea
  • Date Posted: 29 July 2022
  • Employer: Compass Group Plc
  • Website:
  • Location: Reading
  • Salary: £30,000
  • Bonus/Benefits: £30000 per annum
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

As our Food and Beverage Retail Manager you will be responsible for the day to day management of the Retail operation within the Madejski. Plus logistical responsibility for the Hospitality bar stock.

You will lead the Concessions department to deliver the operational efficiency, planning and presentation of the food and beverage offer to Reading Madejski Stadium. Ensuring that all standards are achieved.
Ensuring a seamless transition from a match day set up to a none match day set up and delivery.

You will be responsible for achieving and where possible exceeding the sales budget whilst controlling related costs.

The Madejski Stadium is a football stadium in Reading. It is the home of Reading Football Club, who play in the EFL Championship. It also provides the finish for the Reading Half Marathon. It is an all-seater bowl stadium with a capacity of 24,161.

What we'll give:

Food and Beverage Retail Manager

  • Up to £30,000 per annum, dependent upon experience
  • 40 hours per week
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution
  • Medicash healthcare
  • Eyecare vouchers
  • Free meals on shift
More about the role:
  • Post event files are checked and completed
  • Ensure all food, liquor and disposables are in correct areas in good time for match days and other events
  • Responsible for the non-matchday setup for matchday and make sure the Concessions areas in the stadium are ready for matchdays
  • Ordering, receiving and related admin tasks
  • Checking all concessions areas - Critical walks, line and spot checks
  • Understand and support the ordering process and that delivery schedules are updated and orders placed in time
  • Drive top line / SPH - Control production and wastage
  • Manage departmental maintenance log, ensuring resolutions are made
  • Be prepared to feedback all progress updates to the Regional Manager and General Manager
  • Understand and analyze COS, VPM, liquor yields to aid decision making
  • Actively maintain day to day contact with the venue client to enable the closest possible working relationships
  • To manage and take ownership for all costs associated with the operations under your management
  • To ensure that your team understand all areas of financial performance
  • Manage all aspects of matchday labour scheduling
  • Investigate revenue shortfalls and cost overspend relating to financial results for the operations under your management and act where necessary
  • Drive spend per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for the matchdays
  • Actively monitor and improve the operating standards within the Concessions area including service, product lines and operational procedures
  • Demonstrate excellent control of all operating costs in line with set targets
  • To build, lead and manage an effective team with clear succession and development plans
  • To hold regular meetings with your direct reports to ensure that communication flow is two way and that evidence of action is documented
  • To build a positive team morale through active communication with all managers, supervisors and team members
  • Staff training & development
  • To recommend and develop new products that reflect the current trends or provide an opportunity to improve the business
  • To recommend and develop new service styles and business opportunities that support growth of the business for both Levy & the client
  • To support and develop the company's image and standing within the local and business community
Who you are:
  • Previous track record of hotel/event/restaurant catering in a similar role
  • Proven leadership skills to lead and motivate a team
  • Good standard of literacy and numeracy, sound financial acumen
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
  • Good time management and organizational skills
  • Ability to work well under pressure managing multiple workloads
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations
Who we are:

Levy UK & Ireland is the sports and hospitality sector of Compass Group UK and Ireland is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK & Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways programme

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.