Rough Sleeper Outreach Worker

  • Job Reference: WM0418-2010
  • Date Posted: 14 October 2020
  • Employer: Royal Borough of Windsor and Maidenhead
  • Website:
  • Location: Maidenhead, Berkshire
  • Salary: £28,715 to £36,250
  • Bonus/Benefits: Salary dependant on experience
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Fixed Term until 31/03/2021

Job Description

Identify and investigate instances of individuals sleeping rough in the borough, engage with and assess the needs of individuals rough sleeping in the borough through the rough sleeper pathway. Undertake a rough sleeper assessment within stage 1 accommodation within the first 10 days of placements and determine pathway options.

Supporting rough sleepers whilst in stage 1 accommodation, recording all information on the PRAH online data system, whilst triggering an outcomes star application for each case. Working with rough sleepers from the street to sustainable accommodation options, working with internal and external partner agencies to deliver multi-agency interventions.


No direct line management


Not a direct budget holder, however responsible for rough sleeper placements into stage 1 pathway accommodation, travel warrants, re-connection to other boroughs and placement into TA accommodation where required

Decision making from this post holder and the team impacts on the Temporary Accommodation budget and must work with the Housing Options Officers to ensure that void costs are minimised, and placements are suitable, affordable and reasonable.

 To ensure effective working arrangements with Housing Benefits, Voluntary Sector Partners, Rough Sleeper Pathway Team Leader, Environmental Health Service Manager, and other stakeholders to facilitate this work. 

Service delivery accountabilities

  • Identify rough sleepers via assertive outreach, build a rapport and promote the well-being of clients
  • Carrying out thorough assessments through the pathway, identifying priorities and ongoing needs, including establishing local connections and reconnection needs
  • Providing crisis intervention support including responding to risk such as anti-social behaviour, mental health concerns etc
  • Provide robust signposting service with referrals to relevant agencies
  • Establishing strong working relationships with services users, building trust and providing active case management for all rough sleepers
  • Supporting and encouraging service users in building links with support organisations such as accommodation providers, social services, drug and alcohol teams
  • Rapid response to referrals and joint assessments with the housing options officers
  • Enabling access to specialist support and mainstream services such as education, leisure, employment services
  • Supporting service users in maximising and maintaining income
  • Share relevant and appropriate information within a multi-disciplinary team to ensure continuity of care.
  • Refer clients to other agencies to meet needs identified beyond the scope of our rough sleeper programme.
  • Effectively managing the individuals’ transition from our programme in a manner that supports their long-term stability
  • Contribute to development of the rough sleeper programme, local procedures and future planning of services related to interventions to reduce rough sleeping
  • To develop and maintain knowledge and skills in relation to housing, tenancy, landlord and tenant.