Sales and Bookings Administrator

  • Job Reference: 192861
  • Date Posted: 10 January 2022
  • Employer: Serco Limited
  • Website:
  • Location: Nottinghamshire (NG12 2LU), United Kingdom
  • Salary: £19,500
  • Sector: Sales & Marketing
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Job title: Sales and Booking Administrator

Location: National Water Sports Centre, Nottingham, NG12 2LU

Job type: Permanent

Working Hours: 39 hours per week, flexible hours but usually 9 to 5, Monday to Friday, however evening work up until 8pm and some weekend work will be required.

Salary: £19,500 per annum + commission



Here at Holme Pierrepoint our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Sales and Bookings Administrator.


Holme Pierrepoint Country Park, the home of the National Water Sports Centre has excellent water facilities, accommodation, a campsite, Outdoor Adventure Zone, Life Fitness Gym and marvellous nature trails for cycling and walking, it is a favourite destination for families, schools, corporate clients, and individuals.


The main purpose of this role is to process bookings from our customers taken via telephone and email.


On a day-to-day basis you will perform the following duties:

  • Maintain a full product knowledge of the services available at the Centre and advise customers accordingly
  • Proactively seek sales opportunities
  • Deliver on sales targets
  • Adopt a pro-active approach to continuous service improvement
  • Contribute to planning strategies
  • Enter booking information on various IT systems
  • Conduct phone calls with potential booking parties
  • Respond to customer enquiries
  • Process payments for bookings



We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.  You will also receive free gym membership for yourself and other excellent discounts.


About you


The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Holme Pierrepoint, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.


Ideally you will have experience working within a busy administration environment and have good customer care and communication skills with the ability to meet deadlines and remain calm and assured under pressure.


If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.


Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Free Gym membership
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work
  • A company that recognises your contribution


Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.


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