Sales | Self Pay | Customer Service | Southampton | 37.5 hours per week | £19,750
Spire Southampton hospital are looking for a dynamic Sales professional to join our Self Pay team. Working in a fast paced telephone sales environment you will be confident in your approach whilst showing empathy as you speak with patients on a daily basis.
Spire Southampton provides a wide range of services including day care and inpatient and outpatient services. The main activity is elective (planned) surgery, and more complex procedures such as cardiac and spinal surgery are supported by the onsite critical care facilities. The hospital works in partnership with local NHS acute hospital trusts, for example in recent provision of robotic surgery, and there is a large refurbished outpatient department along with extensive diagnostic imaging services
Duties and responsibilities:
You will be part of the team responsible for responding to all self pay requests and queries that come into the hospital. You will be required to provide accurate pricing information on a range of procedures and specialities and proactively chase existing quotations through to closure. You will also be required to book appointments for all self pay patients. As part of the marketing team you will also assist with events on occasion and work closely with a range of internal stakeholders.
Who we're looking for:
- A minimum of 1 year's sales experience ideally in a telephone based environment
- Someone who is comfortable objection handling and working to targets with excellent bonus potential
- You will need to have excellent customer service skills and have a caring demeanour as you speak with patients
- Experience of or knowledge of Healthcare would be beneficial but by no means a necessity as full training will be provided
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland.
For us, it's more than just treating patients; it's about looking after people.