• Job Reference: 12193
  • Date Posted: 19 November 2020
  • Employer: Pertemps
  • Website:
  • Location: Reading
  • Salary: £15,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Full Time

Job Description

About the role:
The Scheduler manages planned and reactive work ensuring it is appropriately prioritised and completed by the field team. You will prioritise planned and reactive work based on criticality. You will be the first point of contact for customers, support and handling the queries which arrive via different channels such as telephone and email.  You will be responsible for ensuring that the customer has an exceptional customer experience and their expectations are managed appropriately. 

Key Accountabilities:
  • Ensure our technicians have enough work in their schedule
  • Manage high priority work using resource efficiently and effectively
  • Manage the workload within the scheduling team and follow up any actions
  • Building a strong rapport and networking with planners, field managers and technicians
  • Dealing with customer queries via phone and email
To be successful, you will have the following skills and experience:
The successful candidate will have the ability to work under pressure and meet demanding targets in this fast-paced position.  The working environment can change on a regular basis and therefore the ability to move with change and keep calm, whilst making effective decisions is crucial for this key role.   You will be able to prioritise your workload effectively to deliver an efficient schedule in a high pressured and demanding environment.

You will be a strong communicator and will take pride in your work. A self-motivator, focussed and personable individual would succeed in this role as well as having the ability to work autonomously yet part of a wider team.

What’s in it for you:
This is a fantastic opportunity to be part of a team of schedulers delivering a schedule of work to the largest wastewater company in the UK. You will be the face of the company, representing our values to our customers.  Working in a highly planned and organised team, no two days will be the same – this is a chance to make a real difference to our customers and our business.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.  

We’re also proud to be here for our local community, offering everyone two days paid volunteer to leave a year, as well as proudly supporting a lot of local events and charities.   
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.  

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.