Base Location: New Forest
Salary: £31,972 - £42,224 depending on skills and experience + car/cash allowance
Working Basis: Permanent | Fulltime - 37 hours per week | Flexible working patterns available
About the Department
Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.
What is the Role?
Reporting into the Coordination Manager, you will be responsible for ensuring that the scheduling team within the Coordination Centre deliver great customer service and performance. This will involve efficient and effective customer-led productivity planning and scheduling of the teams to both achieve and exceed our business targets. You will also be responsible for our administration team, based across Poole and New Forest depots, ensuring effective delivery of core administration processes, and providing an excellent service for internal customers across the Regional work streams.
Working closely with the whole coordination centre, you will focus on reducing key areas including cost, travel time, repeat visits and changes to the programme; ensuring that we have adequate resources to deliver all works within targeted lead times. This will involve conducting regular reviews on optimisation and utilisation as you will need to be aware of the cost impact the scheduling team have on the overall business plan and budget. You will lead your team to prepare and implement a four-week work plan, ensuring that your team builds a solid programme of work that meets and exceeds a utilisation target of 90% and with as little travel as possible for front line staff.
On a daily basis, you will prepare and run team huddles as well as attend regular coordination huddles with the wider team to provide up to date and relevant information on the programme and deliver that day. You will also review performance metrics to ensure your team is delivering against targets and discuss any success and improvements needed.
You will be responsible for ensuring that your team produces a weekly programme of work that maximises productivity and ensures that scheduled work has been completed, OTD work has been scheduled, all issues raised have been resolved and that the Coordination Manager is aware of any issues that could affect the plan over the next four weeks.
What do I need?
A motivated, self-starting, team player, you will have strong commercial awareness and good leadership skills as well as previous demonstrable experience of people management, particularly in leading and motivating teams in a target driven environment that delivers projects and programmes. Experience working within a role that has given you an understanding of the strategies to successfully support customer services in a regulated price control environment will also be crucial.
You will have a basic understanding of how a Distribution Network Operator (DNO) operates and generates revenue and incentives, with relevant technical experience & knowledge. Therefore, sound business knowledge and an awareness of the key stakeholders and customers in electricity distribution or a similar market sector is essential. Finally, you'll have the IT skills to effectively analyse performance data and deliver formal presentations.
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch at:
Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.
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