Senior Job Coach

  • Job Reference: 158122
  • Date Posted: 8 September 2021
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B68 0NP), United Kingdom
  • Salary: £32,500
  • Sector: Education
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

We are now expanding our team and have a number of Senior Job Coaches role available in either Birmingham or Coventry

As a Senior Job Coach, you will be managing a small caseload of jobseekers, with the key aim of helping them to overcome any barriers to employment with the support and guidance they need.  Starting with a full Needs Assessment, you'll develop actions plans with them - identifying their key skills, creating their CV, providing information and guidance on interview types and techniques, identifying suitable job opportunities, and monitoring their overall progression into employment.

And as a Senior Job Coach you'll also be providing support and guidance to other Job Coaches, you'll share best practices and drive continuous improvement across the whole team.

What you'll need to do the role:

First and foremost, we're looking for people with a background within the employment sector (ie Employment Advisors, Job Coaches, Work Coaches, Employment Coaches) along with the motivation and drive to support, mentor and coach jobseekers back into work. You'll have sound expertise in relation to the jobs market and recruitment sector and have a track record in building relationships with employers and/or community organisations in your area.

You'll need to build rapport with jobseekers too, so you'll have the communication and influencing skills needed to do that. You'll also have demonstrable experience in driving continuous improvement and developing innovative solutions.   

These is a great opportunity for those who have a desire to move into a people management role in the future.

Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

  • Salary £32,500 per annum plus 6% contributory pension scheme;
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships
  • An autonomous and supportive culture  
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).