Senior Operations Manager-Excel

  • Job Reference: compass/TP/16802/58919ya
  • Date Posted: 1 November 2019
  • Employer: Compass Group Plc
  • Website:
  • Location: London
  • Salary: £40,000
  • Bonus/Benefits: Up to £40,000 depending on experience
  • Sector: Accounting
  • Job Type: Full Time

Job Description

Excel London, the exhibition and international convention centre, is the host venue for a variety of events from award winning exhibitions and conferences to international association meetings, product launches, banquets, award ceremonies, sporting events and great days out.

Levy UK are looking to recruit an Senior Operations Manager to support the growth of our catering contract within the site after obtaining additional catering units within the venue.

Package description
  • Up to £40,000 depending on experience
  • 5 out of 7 days, in line with business needs
  • Opportunity to grow  and develop within Levy UK
Main responsibilities
  • To ensure the overall management of the retail operation in the venue, including set up, break down and operation of these areas
  • To inspire the business to deliver exceptional service to our clients and guests
  • To facilitate day to day clients and operations, ensuring that we are meeting expectations and consistently Winning One Customer at a Time'
  • To demonstrate full alignment to our Levy UK vision and values by doing the right things and celebrating successes
  • To support the Concessions Team within Excel, Levy UK venue. To inspire them to deliver exceptional service to our clients and guests through the Levy Difference
  • To support and lead the staff and managers to ensure operational excellence and efficiency at all times aiming to exceed the client and guest expectations
  • To review the concession business and performance  and ensure delivery of key financial targets and customer feedback targets
  • To support in the continual development of the business using new products, service techniques and other efficiencies.
  • Lead the day to day retail operation for event days
  • Lead the set up and clear down on non-event days
  Ideal candidate

Able to demonstrate experience within the following areas:

  • Multi-site Retail Management
  • Attention to detail
  • Adaptable to a constant changing retail offer
  • Team Leadership & Coaching (Gets the best out of people)
  • Client and Customer (obsessive about service)
  • Change Leadership
  • Strategic Leadership
  • Commercial Results
About the company

Levy UK is the sports, leisure and hospitality sector of Compass Group UK& I and British partner to Levy Restaurants US. A hospitality market leader, Levy Restaurants provides individual character to each of its clients including Twickenham Experience, Tom's Kitchen at Somerset House and The O2, through focusing on delicious food, great atmosphere and legendary service.